Customer E999

This section will help you see what customers you have that are missing vital information about their telephone extensions and numbers. You can run a report here. Select all our customers (E999 data). This will produce a similar report.

You will see your customers' names to the left of this table. Here, you can see that on the top line, 3 Telephones do not have any E999 data provided. This needs to be completed and corrected ASAP; please go to Telephone extensions to correct the missing information for this customer. You can also see that 54 telephones are not located in the UK. If you have customers with handsets not located in the UK, then this is fine, as we don’t want these telephone handsets sending out incorrect information should they dial 999. If these handsets are aboard, you need to inform the customer that these handsets can not dial emergency services even in the country they are in. It is not possible to block the dialling of E999 services.