Call Surcharges
Call Surcharges can be found on the left-hand side under reports, then Call Surcharges.
Call Surcharges are extra charges applied to inbound and outbound calls. These charges have been introduced because the cost of making outbound calls has dropped so low that carriers like Mobile operators want to make up the difference by charging these surcharges.
See below for what each charge is and how it relates to calling.
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You can search for a particular destination here to see if charges apply. You can also leave the search bar blank, and it will show you all the surcharges and the type of call it applies to. |
Group
The country group of the caller line ID is displayed.
Landline - ppm
This charge will apply if you display the group's caller ID and call a Landline or VoIP number in the UK.
Example. I am displaying a Syria number and calling a landline 01/02 number. The 10p charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.
Mobile - ppm
This charge will apply if you display the group's caller ID and call a Mobile number in the UK.
Example. I am displaying a Syria number and calling a Mobile 07 number. The £2 charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.
In Country - ppm
This charge will apply if you display the group caller ID and call out to the same country group.
Example. I am displaying a Switzerland Orange Mobile number and calling a Switzerland Corp number. The 5p charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.
Other Country - ppm
This charge will apply if you display the caller ID of another country group and call out to this country group.
Example. I am displaying a Syria number and calling a Switzerland Sunrise Mobile number. The 68p charge applies per minute on top of the normal calling rate, even if you have inclusive minutes.
It's not very straightforward, but hopefully, the above guide helps.