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Created 9 months ago by Administrator

Updated 8 months ago by Administrator

Referenced by 2 items

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Reception Console

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

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Setting up a Customer’s Account

Add User - Using the Add Wizard

Numbers

Handset Provisioning

Emergency Services Database Completion

Hunt Groups

Roadmap

Add Wizard - Advanced

Alerts - Get Notified

Call Recording Bundles

Transcription For Call Recording Bundles

Call Recording - Basic recording system

Classes of Service

Conferences - (Voice)

Extensions - Advanced Settings

Extension - Hot Desk

Feature Codes

Standard Feature Codes on the System

Set Number Routing by Feature Code

Route Calls To - Default Destinations Options (including dial features)

Hunt Groups - Advanced Settings

IVR Menus

Mailboxes

Mailbox message transcription

Numbers - Advanced Settings

Page Groups

People - system users

People - Multi-factor authentication

Pickup Groups + Direct call pickup

Queues

Speed Dials (Shared)

Text-to-Speech TTS service

Times and Dates

TPS (Telephone Preference Service)

Black List

Cloud Phonebook

Disaster Recovery

Feature Prefixes

Import Users

Mobex - Activation

Music On Hold

Pattern Menus

Provisioning (auto-provisioning using templates)

Remote access

Sounds

Web URLs

Active Calls

Analytics

Audit Log

Call History

Call Surcharges

CDR Download

Commerce

Customer E999

Customers - PAI

Extensions

Invoices

People

Queue Agent History

Top Lists

Transactions

View Rate Plan

Widget Wallboards

Manual Routing using feature codes & how to set them up.

ALL Mailboxes

Faxes

SMS

Voicemails

Make a call via the portal

Send a Fax

Send Message (Internal)

Send SMS

Reception Console

Reception Console

Reception Console

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