Active Calls
Active calls can be found under Reports - Active calls.
Active calls give you an overview of calls that are happening live within your customer's setup. From the options below, you can select how you wish to see the Active calls and how frequently they will be updated.
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We have removed some text to keep information private; you will see all the information when you run the report.
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Show calls matching
Customer
You can select my customer, my customer recursive, all our customers, or any individual customer. This option is only available to system resellers, and customers may only be able to select their own details.
Direction
You can choose any for all internal, inbound, outbound or inbound and outbound calls.
Sort
Sort by
Choosing either start date and time, direction, caller, called or peer name.
Direction
It can be sorted by descending or ascending.
Refresh
Refresh every
You can choose how often you wish for the screen to refresh and show you the latest figures.
View in new window
This will open a new window, allowing you to continue working on the portal while viewing the active calls.