Hunt Groups - Advanced Settings
A Hunt Group is used to call more than one telephone extension. There can be different levels in a Hunt Group. For example, call the receptionist on level 1 and all staff on level 2. If no one answers, the call will go to the end destination (default), which could be a voicemail or another destination.
When you create a hunt group, it will appear below. Give your hunt group a name and click save.
Return to the hunt group, and you will see all the following options.
| Name | To set up a Hunt Group, press new and give it a familiar name. In the example below, ‘Main number Hunt Group’ has been used. |
| Description | You can do so if you need to add more information about the Hunt Group. |
| Owner |
If you set the owner here, depending on the owner's access rights, they can manage the Hunt Group when they login to the portal. This doesn’t affect the Administrator's ability to change settings. |
| Ring Each Level For | Choose how long you want to ring each level. This will become the default for all the levels. |
| Level Order |
There are 4 level orders:
This will cause every call to enter the Hunt Group to start ringing at level 1 and follow the order afterwards.
This will remember where the last call was answered and on what level, and the next call that comes in will be answered on the next level.
This will change the Hunt Group into a looping Hunt Group. Meaning that if there are 4 levels, after level 4 it will return to level 1, but at the same time it will remember where it started ringing the last call and the next call will be the next level.
This will again remember where the call was last answered and ring the next level from there. |
| Record Group |
This option will appear if you have already added a record group to the system. You can select the record group to which you would like to add the Hunt Group. |
| Call Rec Bundle | This option will appear if you have already added a call rec bundle to the system and allocated this hunt group to it. |
| While Ringing |
You can select a ringing tone for callers or play one of the many Music On Hold options. Remember that if the call is coming straight into a Hunt Group and there hasn’t been an announcement played to the caller, It would be strange for a caller to hear music without any pre-announcement. The pre-announcement could be added to the Number or Feature Code pointing to this Hunt Group to give the caller a better call experience. This is the default setting, so remember, in the various levels you may choose to use, you could select a different option for each. |
| Music On Hold | This will be the music the Hunt Group selects and will play if an option is selected for playing music while ringing. |
| Screen Calls | If enabled, it will play the CLI of the number calling you. You can also select if you want the caller to record their name to be announced before the handset answers the call. The destination will need to press 1 to accept the call. For example, it would be great if the number went off-network to a mobile device. This would give the receiving party more information about the call before they answer. |
| Allow Destinations to Forward Calls |
If the handset is in a call-forward mode, calls ringing this Hunt Group will also ring the destination where the handset has been called forward. |
| Show in Reception Console |
This will allow the Hunt Group to be seen in the Reception Console under the option at the top of the systems menu. |
| Use same Destination on Busy or Unregistered | If this is set to yes, then it uses the default destination below the ‘on no answer’ setting. If you choose no, it will display more menu options, and the next two options, ‘On Busy’ and ‘On Unregistered’, will appear at the bottom of the page under the levels. |
|
|
On No levels answered. If none of the telephones answer in any level set, it will follow this destination. On Busy |
Destinations
Now, you need to add the destinations to the Hunt Group. These could be external numbers, but they are usually Telephone Extensions. You can add a maximum of 15 extensions to each level
Up to 10 levels can be in each Hunt Group. This allows for plenty of messages or handset ringing to help with the smooth delivery of the call.
Add all the Telephones you require in the Hunt Group one by one and click save for each.
You can add the same telephone to multiple levels, Don't forget, a maximum of 15 extensions per level. However, you cannot add the same telephone extension to the same level.
After you are happy with the telephones in the various levels, you can add some comfort messages and change the ringing of each level to play Music On Hold (MOH) instead. This is an excellent way to engage with the caller and play an advertisement about your customer's products and services. Create your own audio file here. This will take you to the text-to-speech service, where you can record new announcements.
Level Settings
This option can be found on the right-hand side of each level you have created. Once you have clicked on the level settings, you will see the following:
