Features
Features are listed in alphabetical order as per the portal
Add Wizard - Advanced
Add Wizard can be found under the features menu on the left-hand side. The Add Person option all...
Alerts - Get Notified
Alerts can be used for several vital notifications and are one of the best ways to monitor expens...
Call Recording Bundles
Call recording bundles can be found under Features - Call Recording Bundles. There are several...
Transcription For Call Recording Bundles
Under call recording bundles, you can now have the call recording transcribed. To perform this ...
Call Recording - Basic recording system
Call Recording can be found under Features - Call Recordings. Call recording is helpful for trai...
Classes of Service
Classes of Service can be found under Features - Classes of Service. This feature allows you to ...
Conferences - (Voice)
Conferences can be found under Features - Conferences. Conferencing is integrated into the s...
Extensions - Advanced Settings
Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...
Extension - Hot Desk
Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...
Feature Codes
Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Numbe...
Standard Feature Codes on the System
Standard Feature Codes on our System The following Feature Codes are integrated into our system....
Set Number Routing by Feature Code
This setup will include multiple menu options. All options can be found under the Feature menu. ...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...
Hunt Groups - Advanced Settings
A Hunt Group is used to call more than one telephone extension. There can be different levels in ...
IVR Menus
IVR Menu stands for Integrated Voice Response Menu. The telephone system sends a message, and the...
Mailboxes
Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mai...
Mailbox message transcription
It's now possible to have your voicemail messages attached to an email and sent to you, and you c...
Numbers - Advanced Settings
Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to ...
Page Groups
Page groups can be found under Features - Page Groups. To make page extensions and their speaker...
People - system users
This section can be found under Features—People. Here, you can add people who can log in to the s...
People - Multi-factor authentication
You can enable Multi-Factor Authentication by navigating to the People tab on the portal. Go to ...
Pickup Groups + Direct call pickup
Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...
Queues
Queues are a great way to control high volumes of calls around an office where' agents' are avail...
Speed Dials (Shared)
Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...
Text-to-Speech TTS service
Text-to-speech allows the creation of sound files using computer-generated voices to read out you...
Times and Dates
Time and date routes can be found on Features—Times and Dates. This can automate some system chan...
TPS (Telephone Preference Service)
The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....