Remote access
This feature can be found under Features Advanced - Remote Access.
This service would typically be used if a customer wanted to record a call from their mobile phone using the hosted voice network or if they wanted to display the office phone number when out of the office.
Account settings
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Name
By default, it will allocate a number to the service. You can change this to something more meaningful.
Description
You can add a description to provide more information about this setting if needed.
Type
You have 3 options. The default is the ‘remote access menu’, which is the one we want to create this service with. The other 2 are used for different callback methods for older services.
Owner
If an owner is added here, the user who owns the number can administer it, as can the system Administrator.
Dial Plan
It is possible for the same customer account to have various remote access accounts in different countries. This setting can help the user located in another country use the dial plan that they would normally use for that country.
Class of Service
You can allocate a class of service to this remote access account to block certain numbers.
Record Group
You can select here to record calls made on this remote access account.
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Caller ID on Internal Calls
When you call internally, it will display the number you are calling from. You can allocate one of the numbers, telephone Extensions, or even a Feature Code from the list.
Caller ID on External Calls
When making external calls, you can display the number you call from as default or select one of the numbers from the list.
Withhold Caller ID
If you want to withhold your Caller ID, you can do that by selecting ‘Yes’.
Locked
If you choose ‘Yes’, this account will be temporarily locked until you change.
Play Balance
This will play the balance of the customer's account from the main customer settings page.
Automatically Dial
This will dial out the number you enter here. This is not used for this remote access setup.
Play DTMF to caller when outbound call connects
This will play the DTMF tones when dialling the number you enter above. This is not used for this remote access setup.
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Remote Access requires all of the following
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Caller ID
You would enter this number if you were using the remote access service from the same number. It is a good way to avoid entering the 2 below options, as you would be ringing from a trusted number.
Account Number
You can create an account number here. When a person dials the remote access number, if the system doesn’t recognize the number (e.g., if you were calling from a hotel room or someone else's mobile), you could use this account number to gain access to the service.
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PIN
You could enter a 4 to 10 digit pin here if you want extra security.
PIN repeat
This is to make sure you get the pin correct.
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To use your new service, you need a number on the system that points to the remote access server.
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Create a feature code with the feature code number going to the Remote Access Menu e.g. 500 |
| Then, point to the number you wish to use for remote access to feature code 500. You can dial the external number to make calls using this number and remote access service. |
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When you call the number, the system will ask you to ‘dial the number you wish to call, followed by the hash key’. This means the system has already verified who you are by your telephone number, and you can proceed with using the service.
If you hear, ‘please enter your account number’ or 'please enter your pin’ Then you must do this first before you can access the menu.
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