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Once the MobeX service has been activated in the portal you will receive a text message from MobeX (if you haven’t received this, speak to your service provider to send it again) or simply search for ‘MobeX+’ in the relevant app store. Click the link in t...

This is the default screen you will see. It will already be auto-provisioned to your extension.  To make a call, type in the number you wish to dial, then press: You are now ready to receive inbound calls and can...

MobeX+ Settings page When you press your avatar (Profile picture), you will be taken to the configuration page. Here you can control most of the options for the mobile phone app. User status can be set using the two options. The first ...

Presence Tab The first tab will display your presence, also known as BLF (Busy Lamp Field). Here you can see whether your colleagues are on a call, in DND, available or unavailable.     Neil is currently on the phone.      Chloe is on 'Do Not...

Local Device Phone contacts This tab will show your contacts in your local (mobile) phonebook. If you don’t see this, you need to allow it in the permissions.   Using the search bar at the top allows you to search your local c...

Cloud Phonebook The cloud phonebook functions similarly to the local contacts tab. The cloud phonebook tab is using contacts from the cloud telephone directory set up within the telephone system.   Please get in touch with your service provider for...

  Call History     The call history icon is located at the bottom of the screen.   You can view all calls, including video calls, that you have received or made with this extension, as well as calls made by any other devices with the same extensio...

Starting a call Using the blue handset button at the bottom of the screen      You can navigate to the dial screen.   Using the keypad, you can enter an external or internal telephone number.   Sometimes, you may see the call key greyed out. ...

Transferring calls. Blind transfer Whilst you are on a call, you can transfer the call to a third party. To do this, press the transfer key.   Once you have pressed the transfer, you will see this new screen. This allows you t...

Device swapping is a valuable tool that allows you to move from one device to another. This is great if you have arrived at your desk while on a call. You can now switch to your desk phone with just one button push. Whilst you are on a call, you ca...

Conference calling (3-party) Whilst in a call, you can create a conference call with another party.   Press the conference key to place the first person in the conference.       You will see this person call waiting for the...

You must create the customer before activating any of the customer features. This customer will sit below your account, and you can switch to each customer from within your account. Your account is referred to as the top-level account. This makes...

Add Wizard can be found under the features menu on the left-hand side. The Add Person option allows you to create a person (a user). You can also add a telephone extension or mailbox and allocate a phone number to the extension, along with other serv...

Once you have set up the extension and handset, it will be connected to our server, and the new extension number will be shown on the handset. You can direct phone numbers to this telephone extension or one number to multiple extensions. To add a phone number ...

Select the Extension you have just created.  This can be found under Features - Extensions. You can use our provisioning server or program the necessary details into the handset or softphone to provision the hardware you will use. If we provide the handset, o...

Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to call more than just one telephone extension. You can have different levels in the Hunt Group; for example, call the receptionist in level 1, then call all staff in l...

Setting up the customer is one of the most vital parts of keeping your customers safe. As part of providing telephone services for customers, you need to be able to provide Emergency Services telephone access. This is the ability to dial 999 or 112. To enable...

Everything we do, we try to design around you and your clients. Don’t forget if you want to add anything to our growing list of features and requests. Just email ideas@ntalk.co.uk The Roadmap can be found at the very top of the portal under the Home button on...

Alerts can be used for several vital notifications and are one of the best ways to monitor expensive and lengthy calls. Here are a couple of examples of lengthy and costly call alerts. First, go to Features - Alerts and click New. You will see a page like thi...

Add Wizard can be found under the features menu on the left-hand side. The Add Person option allows you to create a person (a user). You can also add a telephone extension or mailbox and allocate a phone number to the extension, along with other services...