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CDR Download

Portal Feature Guide Reports

CDR Download can be found under Reports - CDR Download. CDR (Call Data Records) are the full rec...

Updated 2 years ago by Administrator

Call Surcharges

Portal Feature Guide Reports

Call Surcharges can be found on the left-hand side under reports, then Call Surcharges. Call S...

Updated 2 years ago by Administrator

Call History

Portal Feature Guide Reports

Call history is available under Reports—Call History. This report provides detailed information a...

Updated 2 years ago by Administrator

Audit Log

Portal Feature Guide Reports

Audit log can be found under Reports - Audit Log. This log gives information about changes that h...

Updated 2 years ago by Administrator

Analytics

Portal Feature Guide Reports

Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...

Updated 2 years ago by Administrator

Active Calls

Portal Feature Guide Reports

Active calls can be found under Reports - Active calls. Active calls give you an overview of cal...

Updated 2 years ago by Administrator

Web URLs

Portal Feature Guide Features Advanced

A web URL notification is a way of pushing a signal to somewhere else, like a webpage or another ...

Updated 2 years ago by Administrator

Remote access

Portal Feature Guide Features Advanced

This feature can be found under Features Advanced - Remote Access. This service would typically ...

Updated 2 years ago by Administrator

Pattern Menus

Portal Feature Guide Features Advanced

Found under Features Advanced Pattern Menus, customers can dial through the system using this ser...

Updated 2 years ago by Administrator

Music On Hold

Portal Feature Guide Features Advanced

This feature is found under Features Advanced and is used for uploading Music On Hold for the sys...

Updated 2 years ago by Administrator

Import Users

Portal Feature Guide Features Advanced

Import users can be found under advanced features in the left-hand menu. This feature can be used...

Updated 2 years ago by Administrator

Disaster Recovery

Portal Feature Guide Features Advanced

This can be found under Features Advanced - Disaster Recovery. This is an important feature as i...

Updated 2 years ago by Administrator

Black List

Portal Feature Guide Features Advanced

This function can be found under Features Advanced - The Blacklist. The Blacklist is designed ...

Updated 2 years ago by Administrator