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Call Waiting Options
Call waiting is a selectable option that allows more calls to be delivered to the dev...
Incoming Call Notification
Incoming call notification works in the same way as all notifications on any Android devi...
Notifications
Notifications can be found on the left-hand side of the screen and is indicated by the icon of a ...
Troubleshooting
1. If you encounter the error message below when logging into MobeX 4Teams desktop, ple...
Setting up MobeX inside Microsoft Teams
How to find MobeX 4Teams Open Microsoft Teams and go to the App marketplace. Search in...
Connecting your MobeX account to the device
After completing your Google account details, you will also need to enter your MobeX login creden...
First Time use set up process
As this is an Android device, you will need to complete a first-time setup process. F...
Last Number Redial
Up to 30 numbers can be saved in your Last Number Redial list (LNR). You can access this ...
Call Back When Free
If a team member is on the phone, the handset icon by the side of their picture indicates t...
Handpiece Replace or missing
Because the MobeX Touch uses a wireless Bluetooth connection for the handpiece, you can move arou...
Placing a call on Hold
Hold a Call When you have either made or received a call. You can p...
User Guides
User Guides can be found under documentation on the left-hand side of the portal. E...
Documentation in the portal
The Documentation tab is located on the left-hand side of the screen. There are 3 sections contai...
Installation and Set up
Once the MobeX service has been activated in the portal you will receive a text message from Mobe...
Operating the Voicemail System
To log in to the Voicemail system (VM) from any device/ extension, you can dial the default featu...
Quick Guide
Access Voicemail System Dial *1 or press the message waiting Listen to messa...
Faxes
Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stor...
Dark Mode
The portal can be viewed in dark and normal mode to enable better viewing in different light cond...
Transactions
Transactions can be found under Reports—Transactions. These are all the one-off and monthly servi...
People
People reports can be found under Reports - People. You can select the type of role you woul...