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Call Waiting Options

MobeX Touch Using the MobeX Touch

Call waiting is a selectable option that allows more calls to be delivered to the dev...

Updated 1 year ago by Administrator

Incoming Call Notification

MobeX Touch Using the MobeX Touch

Incoming call notification works in the same way as all notifications on any Android devi...

Updated 1 year ago by Administrator

Notifications

MobeX Touch Using the MobeX Touch

Notifications can be found on the left-hand side of the screen and is indicated by the icon of a ...

Updated 1 year ago by Administrator

Troubleshooting

Mobex 4Teams

1. If you encounter the error message below when logging into MobeX 4Teams desktop, ple...

Updated 1 year ago by Laura

Setting up MobeX inside Microsoft Teams

Mobex 4Teams

How to find MobeX 4Teams Open Microsoft Teams and go to the App marketplace. Search in...

Updated 1 year ago by Laura

Connecting your MobeX account to the device

MobeX Touch Basic functions

After completing your Google account details, you will also need to enter your MobeX login creden...

Updated 1 year ago by Administrator

First Time use set up process

MobeX Touch Lets Get started

As this is an Android device, you will need to complete a first-time setup process.   F...

Updated 1 year ago by Administrator

Last Number Redial

MobeX Touch Using the MobeX Touch

Up to 30 numbers can be saved in your Last Number Redial list (LNR). You can access this ...

Updated 1 year ago by Administrator

Call Back When Free

MobeX Touch Using the MobeX Touch

If a team member is on the phone, the handset icon by the side of their picture indicates t...

Updated 1 year ago by Administrator

Handpiece Replace or missing

MobeX Touch Lets Get started

Because the MobeX Touch uses a wireless Bluetooth connection for the handpiece, you can move arou...

Updated 1 year ago by Administrator

Placing a call on Hold

MobeX Touch Using the MobeX Touch

  Hold a Call When you have either made or received a call.  You can p...

Updated 1 year ago by Administrator

User Guides

Portal Feature Guide Documentation

User Guides can be found under documentation on the left-hand side of the portal.   E...

Updated 1 year ago by Administrator

Documentation in the portal

Portal Feature Guide Documentation

The Documentation tab is located on the left-hand side of the screen. There are 3 sections contai...

Updated 1 year ago by Administrator

Installation and Set up

MobeX + Mobile Application user guide Installation

Once the MobeX service has been activated in the portal you will receive a text message from Mobe...

Updated 1 year ago by Stephen

Operating the Voicemail System

Voicemail User Guide

To log in to the Voicemail system (VM) from any device/ extension, you can dial the default featu...

Updated 2 years ago by Administrator

Quick Guide

Voicemail User Guide

Access Voicemail System Dial *1 or press the message waiting  Listen to messa...

Updated 2 years ago by Administrator

Faxes

Portal Feature Guide Messages

Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stor...

Updated 2 years ago by Administrator

Dark Mode

Portal Feature Guide The Portal at a first glance

The portal can be viewed in dark and normal mode to enable better viewing in different light cond...

Updated 2 years ago by Administrator

Transactions

Portal Feature Guide Reports

Transactions can be found under Reports—Transactions. These are all the one-off and monthly servi...

Updated 2 years ago by Administrator

People

Portal Feature Guide Reports

People reports can be found under Reports - People. You can select the type of role you woul...

Updated 2 years ago by Administrator