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Dial pad
The dial pad is used for call control and to enter new numbers that may not appear on you...
Missed call alert
You can also see a “Snapshot” of your missed calls icon at the top of the page. If th...
Setting your profile picture (avatar)
To set your own profile picture (avatar), click on the image in the top right corner of...
Allocated numbers in customer.
This section explains what you need to do once number porting is in progress. You will see your n...
Email Reports
Email Reports can be found under Reports on the left-hand tab. To create an email report...
Extensions Daily report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Extension report - Check!!!!!?????
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Queue - detail calls per agent report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Queue Agents report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Queue abandoned call report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Sounds
Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound ...
Mailboxes
Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mai...
TDR Downloads
The Transaction Data Record (TDR) Downloads Tab is used to bulk download TDR information for p...
People - Microsoft single sign on - SSO
Microsoft single sign on or better known as Microsoft SSO can be found under Features, then Peopl...
People - Multi-factor authentication
You can enable Multi-Factor Authentication by navigating to the People tab on the portal. Go to ...
Touch T10 & T10 LTE
MobeX Touch Specs CPU : Qualcomm® Snapdragon™ M685 (SM6225) 4xA73@2.8GHz GPU: Qualcomm® Adreno ...
Dynamic Caller information
Dynamic caller information provides you with details about the callers and called numbe...
Conference calling (3 party)
A three-party conference can be set up whilst in a call with another person. ...
In-call Cloud Phonebook updates
The In-Call Cloud phonebook icon will appear when a new inbound or outbound call is made from the...
Transferring calls
Transferring callings Calls can be transferred to another internal party or an external 3rd ...