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  Hold a Call When you have either made or received a call.  You can p...

User Guides can be found under documentation on the left-hand side of the portal.   E...

The Documentation tab is located on the left-hand side of the screen. There are 3 sections contai...

The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....

Text-to-speech allows the creation of sound files using computer-generated voices to read out you...

Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...

Queues are a great way to control high volumes of calls around an office where' agents' are avail...

Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...

Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...

It's now possible to have your voicemail messages attached to an email and sent to you, and you c...

Page groups can be found under Features - Page Groups. To make page extensions and their speaker...

IVR Menu stands for Integrated Voice Response Menu. The telephone system sends a message, and the...

A Hunt Group is used to call more than one telephone extension. There can be different levels in ...

This setup will include multiple menu options. All options can be found under the Feature menu. ...

Standard Feature Codes on our System The following Feature Codes are integrated into our system....

Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Numbe...

Cloud Phonebook can be found under the Feature Advanced tab.  First, you need to activate ...

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...

Widget Wallboards can be found under Reports - Widget Wallboards. Here, you can build a customis...

Alerts can be used for several vital notifications and are one of the best ways to monitor expens...