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Call Waiting Options

MobeX Touch Using the MobeX Touch

Call waiting is a selectable option that allows more calls to be delivered to the dev...

Updated 11 months ago by Administrator

Incoming Call Notification

MobeX Touch Using the MobeX Touch

Incoming call notification works in the same way as all notifications on any Android devi...

Updated 11 months ago by Administrator

Notifications

MobeX Touch Using the MobeX Touch

Notifications can be found on the left-hand side of the screen and is indicated by the icon of a ...

Updated 11 months ago by Administrator

Troubleshooting

Mobex 4Teams

1. If you encounter the error message below when logging into MobeX 4Teams desktop, ple...

Updated 1 year ago by Laura

Setting up MobeX inside Microsoft Teams

Mobex 4Teams

How to find MobeX 4Teams Open Microsoft Teams and go to the App marketplace. Search in...

Updated 1 year ago by Laura

Setting up a Customer’s Account

Portal Feature Guide Basic Setup

You must create the customer before activating any of the customer features. This c...

Updated 1 year ago by Administrator

Connecting your MobeX account to the device

MobeX Touch Basic functions

After completing your Google account details, you will also need to enter your MobeX login creden...

Updated 1 year ago by Administrator

First Time use set up process

MobeX Touch Lets Get started

As this is an Android device, you will need to complete a first-time setup process.   F...

Updated 1 year ago by Administrator

Call history

MobeX Touch Using the MobeX Touch

Call history can be found on the left-hand side of the screen. This is the call history icon   ...

Updated 1 year ago by Administrator

Last Number Redial

MobeX Touch Using the MobeX Touch

Up to 30 numbers can be saved in your Last Number Redial list (LNR). You can access this ...

Updated 1 year ago by Administrator

Call Back When Free

MobeX Touch Using the MobeX Touch

If a team member is on the phone, the handset icon by the side of their picture indicates t...

Updated 1 year ago by Administrator

Handpiece Replace or missing

MobeX Touch Lets Get started

Because the MobeX Touch uses a wireless Bluetooth connection for the handpiece, you can move arou...

Updated 1 year ago by Administrator

Placing a call on Hold

MobeX Touch Using the MobeX Touch

  Hold a Call When you have either made or received a call.  You can p...

Updated 1 year ago by Administrator

User Guides

Portal Feature Guide Documentation

User Guides can be found under documentation on the left-hand side of the portal.   E...

Updated 1 year ago by Administrator

Documentation in the portal

Portal Feature Guide Documentation

The Documentation tab is located on the left-hand side of the screen. There are 3 sections contai...

Updated 1 year ago by Administrator

TPS (Telephone Preference Service)

Portal Feature Guide Features

The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....

Updated 1 year ago by Administrator

Text-to-Speech TTS service

Portal Feature Guide Features

Text-to-speech allows the creation of sound files using computer-generated voices to read out you...

Updated 1 year ago by Administrator

Speed Dials (Shared)

Portal Feature Guide Features

Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...

Updated 1 year ago by Administrator

Queues

Portal Feature Guide Features

Queues are a great way to control high volumes of calls around an office where' agents' are avail...

Updated 1 year ago by Administrator

Pickup Groups + Direct call pickup

Portal Feature Guide Features

Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...

Updated 1 year ago by Administrator