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Call Waiting Options
Call waiting is a selectable option that allows more calls to be delivered to the dev...
Incoming Call Notification
Incoming call notification works in the same way as all notifications on any Android devi...
Notifications
Notifications can be found on the left-hand side of the screen and is indicated by the icon of a ...
Troubleshooting
1. If you encounter the error message below when logging into MobeX 4Teams desktop, ple...
Setting up MobeX inside Microsoft Teams
How to find MobeX 4Teams Open Microsoft Teams and go to the App marketplace. Search in...
Setting up a Customer’s Account
You must create the customer before activating any of the customer features. This c...
Connecting your MobeX account to the device
After completing your Google account details, you will also need to enter your MobeX login creden...
First Time use set up process
As this is an Android device, you will need to complete a first-time setup process. F...
Call history
Call history can be found on the left-hand side of the screen. This is the call history icon ...
Last Number Redial
Up to 30 numbers can be saved in your Last Number Redial list (LNR). You can access this ...
Call Back When Free
If a team member is on the phone, the handset icon by the side of their picture indicates t...
Handpiece Replace or missing
Because the MobeX Touch uses a wireless Bluetooth connection for the handpiece, you can move arou...
Placing a call on Hold
Hold a Call When you have either made or received a call. You can p...
User Guides
User Guides can be found under documentation on the left-hand side of the portal. E...
Documentation in the portal
The Documentation tab is located on the left-hand side of the screen. There are 3 sections contai...
TPS (Telephone Preference Service)
The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....
Text-to-Speech TTS service
Text-to-speech allows the creation of sound files using computer-generated voices to read out you...
Speed Dials (Shared)
Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...
Queues
Queues are a great way to control high volumes of calls around an office where' agents' are avail...
Pickup Groups + Direct call pickup
Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...