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Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...

Voicemails can be found under Messages - Voicemails. Here, you can find all th...

SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...

Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...

A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...

Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stor...

All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

The portal can be viewed in dark and normal mode to enable better viewing in different light cond...

Transactions can be found under Reports—Transactions. These are all the one-off and monthly servi...

Top Lists can be found under Reports - Top Lists. These reports will give you a grouped idea of ...

People reports can be found under Reports - People. You can select the type of role you woul...

Invoices can be found under Reports - Invoice. When you enter this screen, you can select the ...

Extensions for reports can be found under Reports - Extensions Registration Status You can se...

This section will help you see what customers you have that are missing vital information about...

Commerce for reports can be found under Reports - Commerce. Depending on the amount of dat...

CDR Download can be found under Reports - CDR Download. CDR (Call Data Records) are the full rec...