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Presence Screen

MobeX Web Client Table of Contents

Here is a section of the presence screen at the top left. It will all look different depend...

Updated 1 day ago by Stephen

Video calling outbound

MobeX Web Client Table of Contents

You can make a direct video call with another user in 2 ways. If you hover your mouse over the us...

Updated 1 day ago by Stephen

Transferring a voice call

MobeX Web Client Table of Contents

Input the number to transfer the call to  Blind transfer (Directly transfer the...

Updated 1 day ago by Stephen

Calling Screen (Voice call)

MobeX Web Client Table of Contents

Calling Screen (Voice call) Ringing destination  On a call  ...

Updated 1 day ago by Stephen

Dialpad

MobeX Web Client Table of Contents

Enter the number you wish to dial in the dial pad on the right of the interface. P...

Updated 1 day ago by Stephen

Speed dials

MobeX Web Client Table of Contents

Your service provider can set up manual speed dials for you; these will then appear on the home...

Updated 1 day ago by Stephen

Home Page

MobeX Web Client Table of Contents

Above is an image of the MobeX Web home page. This includes your Presence/BLF keys, manual sp...

Updated 1 day ago by Stephen

Web Settings page

MobeX Web Client Table of Contents

As shown before, clicking your profile picture brings you to the settings page. Here, y...

Updated 1 day ago by Stephen

Setting your profile picture (avatar)

MobeX Web Client Table of Contents

Click the avatar icon in the top left corner to open the settings tab. Here, you will s...

Updated 1 day ago by Stephen

Logging in to MobeX Web

MobeX Web Client Table of Contents

Once your service provider has set up your MobeX licences, you will receive an email like the one...

Updated 1 day ago by Stephen

Quick installation guide v1.5

MobeX Touch Lets Get started

MobeX Touch T10 & T10 LTEQuick Installation Guide 1 Precautions 1. Please do not d...

Updated 1 day ago by Stephen

Installing & Downloading the App

MobeX Click2Dial

You need to download the MobeX Click2Dial Chrome extension from the Google store to get it up and...

Updated 1 day ago by Stephen

Call Transfer

MobeX + Mobile Application user guide User features

By pressing transfer, the call will be placed on hold and you will be presented with th...

Updated 1 day ago by Stephen

Queue Agent History

Portal Feature Guide Reports

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...

Updated 1 day ago by Stephen

Setting up a Customer’s Account

Portal Feature Guide Basic Setup

You must create the customer before activating any of the customer features. This c...

Updated 1 day ago by Stephen

Route Calls To - Default Destinations Options (including dial features)

Portal Feature Guide Features

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...

Updated 3 days ago by Stephen

Widget Wallboards

Portal Feature Guide Reports

Widget Wallboards can be found under Reports - Widget Wallboards. Here, you can build a customis...

Updated 3 days ago by Stephen

Extensions - Advanced Settings

Portal Feature Guide Features

Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...

Updated 1 week ago by Administrator

Mobex - Activation

Portal Feature Guide Features Advanced

This section will guide you through activating an Extension for MobeX client applications. Curren...

Updated 1 week ago by Administrator

Alerts - Get Notified

Portal Feature Guide Features

Alerts can be used for several vital notifications and are one of the best ways to monitor expens...

Updated 1 week ago by Stephen