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Provisioning (auto-provisioning using templates)
One of the easiest ways to set up many handsets is to use the auto-provision function built withi...
Extensions - Advanced Settings
Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...
Add Wizard - Advanced
Add Wizard can be found under the features menu on the left-hand side. The Add Person option all...
Emergency Services Database Completion
Setting up the customer is one of the most vital parts of keeping your customers safe. As part of...
Add User - Using the Add Wizard
Add Wizard can be found under the features menu on the left-hand side. The Add Person option...
Make a video call
Make a video call You can start a video call with anyone using the MobeX service...
Receiving a call
Receiving an inbound call There are a few ways to receive an inbound call to the mobile app, dep...
Begin a new port
Number porting can be found under Commerce, and then select the Number Porting tab. To ini...
WhateX
WhateX This service works with our WhateX application. A separate WhateX contract is required to...
Number porting home page
Automatic number porting allows numbers to be loaded directly onto a customer’s account. The por...
Use your Mobile device with WhateX
The WhateX application can be found in the mobile app stores. Search for WhateX in your app store...
Analytics
Use analytics to get a data-driven insight to give awareness of your WhateX conversations.
Bots & Automations (Admins)
1. Access automations here 2. Customise default as well as spec...
Uploading Bulk Contacts (Admins)
1. Start your bulk upload here 2. Header rows must be exactly like...
Template Manager (Admins)
Only users with Admin permissions can access the following 1. Click on broadcast on t...
Main Admin Settings
Only users with Admin permissions can access the following 1. Add/Remove users & team...
Template Messages | Essential Tools
Click on the Broadcast icon in the menu to accessyour templates ...
Share your WhatsApp URL
1. Click the WhatsApp icon in the top right to view your inbox URL. 2. ...
Contacts | Essential Tools
Click on the Contacts icon in the menu to access your contacts list Search f...