Recently Updated Pages
Logging in to MobeX Web
Once your service provider has set up your MobeX licences, you will receive an email li...
View Rate Plan
View rate plan can be found under Reports - View Rate Plan. This will allow you to see exactly w...
Times and Dates
Time and date routes can be found on Features—Times and Dates. This can automate some system chan...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...
Numbers - Advanced Settings
Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to ...
Direct Voicemail
Direct Voicemail You can leave a voicemail (VM) message directly in a user’s mailbox w...
Redial - last 30 numbers
Redial The redial key is available after you have dialled the first number. ...
Hunt Groups using the diversion number on busy no answer.
As an example of how the routing will flow, here is a simple hunt group. Set the hunt g...
Adding a Telephone Extension for Service Office Customers
When adding a telephone extension, it is helpful to others to see who is calling them, an...
MobeX as the Receptionist Console
Once you have created a MobeX account for the reception extension, you can start to see t...
Reception Consoles
Now you have some customers with extensions under various Service Office Customers. You c...
Create your Rate Plan
Before you begin to add Service Office Customers SOC to the portal, it is recommended t...
Set-Up Instructions for the Perfect Solution
Portal enablement There are a few steps the hosted provider must implement to ensure the S...
Service Office Customers
It's now time to create your Service Office Customers. This can be done in the normal...
Main Serviced Office Solution account - SOS
Create a normal customer account for your Serviced Office Solution (SOS). ...
Service Office Customer - Adding a number
When adding the number for the Service Office Customer SOC account, you must include addi...
Using the Reception answering services
Create a feature code for each SOC account. This can be done by using the menu on the lef...
Numbering for Diversion services
When programming the Service Office Customer divert numbers, be sure to enter the names f...
Redial - last 30 numbers
Once an outbound call or video call has been made, the Redial key will appear on the righ...
Presence Tab
Presence Tab The first tab will display your presence, also known as BLF (Busy Lamp F...