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Queue Agents report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 6 days ago by Administrator

Extensions Daily report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 6 days ago by Administrator

Extension report - Check!!!!!?????

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 6 days ago by Administrator

Queue abandoned call report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 6 days ago by Administrator

Email Reports

Portal Feature Guide Reports

Email Reports can be found under Reports on the left-hand tab. To create an email report...

Updated 6 days ago by Administrator

Top Lists

Portal Feature Guide Reports

Top Lists can be found under Reports - Top Lists. These reports will give you a grouped idea of ...

Updated 6 days ago by Administrator

Text-to-Speech TTS service

Portal Feature Guide Features

Text-to-speech allows the creation of sound files using computer-generated voices to read out you...

Updated 6 days ago by Administrator

Mailbox message transcription

Portal Feature Guide Features

It's now possible to have your voicemail messages attached to an email and sent to you, and you c...

Updated 6 days ago by Administrator

Voicemail to Email

MobeX Touch Using the MobeX Touch

      Voicemail-to-email is available for the MobeX touch and can be added or remove...

Updated 6 days ago by Administrator

MobeX Speed Dial - Icons

Portal Feature Guide MobeX

MobeX Speed Dial - Icons     By adding feature codes to the provisioning settings with...

Updated 6 days ago by Administrator

People - Multi-factor authentication

Portal Feature Guide Features

You can enable Multi-Factor Authentication by navigating to the People tab on the portal. Go to ...

Updated 6 days ago by Administrator

Reception Console

Portal Feature Guide Reception Console

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

Updated 6 days ago by Administrator

Send SMS

Portal Feature Guide Actions

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...

Updated 6 days ago by Administrator

Send Message (Internal)

Portal Feature Guide Actions

Send Message can be found under Actions, Send Message. This allows you to send internal messages...

Updated 6 days ago by Administrator

Send a Fax

Portal Feature Guide Actions

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...

Updated 6 days ago by Administrator

Make a call via the portal

Portal Feature Guide Actions

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...

Updated 6 days ago by Administrator

Voicemails

Portal Feature Guide Messages

Voicemails can be found under Messages - Voicemails. Here, you can find all th...

Updated 6 days ago by Administrator

SMS

Portal Feature Guide Messages

SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...

Updated 6 days ago by Administrator

ALL Mailboxes

Portal Feature Guide Messages

All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...

Updated 6 days ago by Administrator

Extensions

Portal Feature Guide Reports

Extensions for reports can be found under Reports - Extensions Registration Status You can se...

Updated 6 days ago by Administrator