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Roadmap

Portal Feature Guide Roadmap

Everything we do, we try to design around you and your clients. Don’t forget if you want to add a...

Updated 2 months ago by Administrator

MobeX Web

Portal Feature Guide MobeX

Go to the MobeX tab, then select the MobeX Web tab.   This tab is used to take you directly t...

Updated 2 months ago by Administrator

Hold Groups

Portal Feature Guide MobeX

Hold groups are currently available on MobeX Touch and will later be added to Web and UC. Go...

Updated 2 months ago by Administrator

Call Recording Bundles

Portal Feature Guide Features

Call recording bundles can be found under Features - Call Recording Bundles. There are several...

Updated 2 months ago by Administrator

People - system users

Portal Feature Guide Features

This section can be found under Features—People. Here, you can add people who can log in to the s...

Updated 2 months ago by Administrator

Kuando MobeX Busylight

MobeX Web Client Advanced settings

Hardware can be purchased to enhance the operation of your MobeX software suite of applications. ...

Updated 2 months ago by Administrator

Dial pad

MobeX Web Client Features

The dial pad is used for call control and to enter new numbers that may not appear on you...

Updated 2 months ago by Administrator

Missed call alert

MobeX Web Client Features

You can also see a “Snapshot” of your missed calls icon at the top of the page. If th...

Updated 2 months ago by Administrator

Home Page

MobeX Web Client First time use

The Home page gives a visual indication of your work colleagues. It allows you to s...

Updated 2 months ago by Administrator

Setting your profile picture (avatar)

MobeX Web Client Setting up your MobeX Web client for th...

To set your own profile picture (avatar), click on the image in the top right corner of...

Updated 2 months ago by Administrator

Allocated numbers in customer.

Portal Feature Guide Number Porting

This section explains what you need to do once number porting is in progress. You will see your n...

Updated 2 months ago by Administrator

Email Reports

Portal Feature Guide Reports

Email Reports can be found under Reports on the left-hand tab. To create an email report...

Updated 2 months ago by Administrator

Extensions Daily report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 2 months ago by Administrator

Extension report - Check!!!!!?????

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 2 months ago by Administrator

Queue - detail calls per agent report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 2 months ago by Administrator

Queue Agents report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 2 months ago by Administrator

Queue abandoned call report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 2 months ago by Administrator

Sounds

Portal Feature Guide Features Advanced

Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound ...

Updated 2 months ago by Administrator

Mailboxes

Portal Feature Guide Features

Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mai...

Updated 2 months ago by Administrator

TDR Downloads

Portal Feature Guide Reports

  The Transaction Data Record (TDR) Downloads Tab is used to bulk download TDR information for p...

Updated 2 months ago by Administrator