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Cloud Phonebook can be found under the Feature Advanced tab.  First, you need to activate ...

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...

Widget Wallboards can be found under Reports - Widget Wallboards. Here, you can build a customis...

Alerts can be used for several vital notifications and are one of the best ways to monitor expens...

Select the Extension you have just created.  This can be found under Features - Extensions. You ...

Once you have set up the extension and handset, it will be connected to our server, and the new e...

Once the MobeX service has been activated in the portal you will receive a text message from Mobe...

To log in to the Voicemail system (VM) from any device/ extension, you can dial the default featu...

Access Voicemail System Dial *1 or press the message waiting  Listen to messa...

Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...

Conferences can be found under Features - Conferences. Conferencing is integrated into the s...

Classes of Service can be found under Features - Classes of Service. This feature allows you to ...

Call Recording can be found under Features - Call Recordings. Call recording is helpful for trai...

Under call recording bundles, you can now have the call recording transcribed.   To perform this ...

Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...

Voicemails can be found under Messages - Voicemails. Here, you can find all th...

SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...

Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...

A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...