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  Only users with Admin permissions can access the following 1. Click on broadcast on t...

  Only users with Admin permissions can access the following 1. Add/Remove users & team...

Click on the Broadcast icon in the menu to accessyour templates ...

  1. Click the WhatsApp icon in the top right to view your inbox URL. 2. ...

Click on the Contacts icon in the menu to access your contacts list Search f...

Bypasses WhatsApp’s 24 hour restrictions When you see this message (Type...

 Click on "Notifications" in the menu to access your notification settings. ...

Click on the settings icon in the top right of the screen to access setting...

Main Chat Screen | Essential Tools These are the inboxes that you and your...

To access the portal, visit https://portal.whatex.app/login

Departments Departments can be found under the Features Advanced Menu on the left-hand side. ...

Clicking the "Call History" tab on the left-hand side will display the call history pag...

The mailbox bulk change option can be found on the right-hand side of the screen under Features, ...

Device swapping is a valuable tool that allows you to move from one device to another. This is...

Transferring calls. Blind transfer Whilst you are on a call, you can transfer the call ...

Missed call notifications If you have missed any calls, you will see notifications app...

Voicemail Voicemail is set up via the portal. Please speak to your service provider if it is not...

Conference calling (3-party) Whilst in a call, you can create a conference call with a...

In call audio options   Pressing the audio key will pop up an audio menu. Dep...

Pressing the dial pad key will enable a pop-up screen displaying a dial keypad. This ca...