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Faxes

Portal Feature Guide Messages

Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stor...

Updated 1 year ago by Administrator

ALL Mailboxes

Portal Feature Guide Messages

All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...

Updated 1 year ago by Administrator

Send SMS

Portal Feature Guide Actions

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...

Updated 1 year ago by Administrator

Send a Fax

Portal Feature Guide Actions

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...

Updated 1 year ago by Administrator

Reception Console

Portal Feature Guide Reception Console

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

Updated 1 year ago by Administrator

Dark Mode

Portal Feature Guide The Portal at a first glance

The portal can be viewed in dark and normal mode to enable better viewing in different light cond...

Updated 1 year ago by Administrator

View Rate Plan

Portal Feature Guide Reports

View rate plan can be found under Reports - View Rate Plan. This will allow you to see exactly w...

Updated 1 year ago by Administrator

Transactions

Portal Feature Guide Reports

Transactions can be found under Reports—Transactions. These are all the one-off and monthly servi...

Updated 1 year ago by Administrator

Top Lists

Portal Feature Guide Reports

Top Lists can be found under Reports - Top Lists. These reports will give you a grouped idea of ...

Updated 1 year ago by Administrator

People

Portal Feature Guide Reports

People reports can be found under Reports - People. You can select the type of role you woul...

Updated 1 year ago by Administrator

Invoices

Portal Feature Guide Reports

Invoices can be found under Reports - Invoice. When you enter this screen, you can select the ...

Updated 1 year ago by Administrator

Extensions

Portal Feature Guide Reports

Extensions for reports can be found under Reports - Extensions Registration Status You can se...

Updated 1 year ago by Administrator

Customer E999

Portal Feature Guide Reports

This section will help you see what customers you have that are missing vital information about...

Updated 1 year ago by Administrator

Commerce

Portal Feature Guide Reports

Commerce for reports can be found under Reports - Commerce. Depending on the amount of dat...

Updated 1 year ago by Administrator

CDR Download

Portal Feature Guide Reports

CDR Download can be found under Reports - CDR Download. CDR (Call Data Records) are the full rec...

Updated 1 year ago by Administrator

Call Surcharges

Portal Feature Guide Reports

Call Surcharges can be found on the left-hand side under reports, then Call Surcharges. Call S...

Updated 1 year ago by Administrator

Call History

Portal Feature Guide Reports

Call history is available under Reports—Call History. This report provides detailed information a...

Updated 1 year ago by Administrator

Audit Log

Portal Feature Guide Reports

Audit log can be found under Reports - Audit Log. This log gives information about changes that h...

Updated 1 year ago by Administrator

Analytics

Portal Feature Guide Reports

Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...

Updated 1 year ago by Administrator

Active Calls

Portal Feature Guide Reports

Active calls can be found under Reports - Active calls. Active calls give you an overview of cal...

Updated 1 year ago by Administrator