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Handset Provisioning

Portal Feature Guide Basic Setup

Select the Extension you have just created.  This can be found under Features - Extensions. You ...

Updated 10 months ago by Stephen

Numbers

Portal Feature Guide Basic Setup

Once you have set up the extension and handset, it will be connected to our server, and the new e...

Updated 10 months ago by Stephen

Installation and Set up

MobeX + Mobile Application user guide Installation

Once the MobeX service has been activated in the portal you will receive a text message from Mobe...

Updated 10 months ago by Stephen

Operating the Voicemail System

Voicemail User Guide

To log in to the Voicemail system (VM) from any device/ extension, you can dial the default featu...

Updated 1 year ago by Administrator

Quick Guide

Voicemail User Guide

Access Voicemail System Dial *1 or press the message waiting  Listen to messa...

Updated 1 year ago by Administrator

Hunt Groups

Portal Feature Guide Basic Setup

Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...

Updated 1 year ago by Administrator

Conferences - (Voice)

Portal Feature Guide Features

Conferences can be found under Features - Conferences. Conferencing is integrated into the s...

Updated 1 year ago by Administrator

Classes of Service

Portal Feature Guide Features

Classes of Service can be found under Features - Classes of Service. This feature allows you to ...

Updated 1 year ago by Administrator

Feature Prefixes

Portal Feature Guide Features Advanced

Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...

Updated 1 year ago by Administrator

Make a call via the portal

Portal Feature Guide Actions

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...

Updated 1 year ago by Administrator

Voicemails

Portal Feature Guide Messages

Voicemails can be found under Messages - Voicemails. Here, you can find all th...

Updated 1 year ago by Administrator

SMS

Portal Feature Guide Messages

SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...

Updated 1 year ago by Administrator

Customers - PAI

Portal Feature Guide Reports

Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...

Updated 1 year ago by Administrator

Manual Routing using feature codes & how to set them up.

Portal Feature Guide Programming Examples

A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...

Updated 1 year ago by Administrator

Faxes

Portal Feature Guide Messages

Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stor...

Updated 1 year ago by Administrator

ALL Mailboxes

Portal Feature Guide Messages

All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...

Updated 1 year ago by Administrator

Send SMS

Portal Feature Guide Actions

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...

Updated 1 year ago by Administrator

Send a Fax

Portal Feature Guide Actions

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...

Updated 1 year ago by Administrator

Reception Console

Portal Feature Guide Reception Console

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

Updated 1 year ago by Administrator

Dark Mode

Portal Feature Guide The Portal at a first glance

The portal can be viewed in dark and normal mode to enable better viewing in different light cond...

Updated 1 year ago by Administrator