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Handset Provisioning
Select the Extension you have just created. This can be found under Features - Extensions. You ...
Numbers
Once you have set up the extension and handset, it will be connected to our server, and the new e...
Installation and Set up
Once the MobeX service has been activated in the portal you will receive a text message from Mobe...
Operating the Voicemail System
To log in to the Voicemail system (VM) from any device/ extension, you can dial the default featu...
Quick Guide
Access Voicemail System Dial *1 or press the message waiting Listen to messa...
Hunt Groups
Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...
Conferences - (Voice)
Conferences can be found under Features - Conferences. Conferencing is integrated into the s...
Classes of Service
Classes of Service can be found under Features - Classes of Service. This feature allows you to ...
Feature Prefixes
Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...
Make a call via the portal
To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...
Voicemails
Voicemails can be found under Messages - Voicemails. Here, you can find all th...
SMS
SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...
Customers - PAI
Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...
Manual Routing using feature codes & how to set them up.
A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...
Faxes
Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stor...
ALL Mailboxes
All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...
Send SMS
You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...
Send a Fax
To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...
Reception Console
The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...
Dark Mode
The portal can be viewed in dark and normal mode to enable better viewing in different light cond...