Recently Updated Pages
Client - Activation
This section will guide you through activating an Extension for MobeX client applications. Curren...
Pickup Groups + Direct call pickup
Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...
People - system users
This section can be found under Features—People. Here, you can add people who can log in to the s...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...
Call Recording Bundles
Call recording bundles can be found under Features - Call Recording Bundles. There are several...
Handset Provisioning
Select the Extension you have just created. This can be found under Features - Extensions. You ...
Logos
Logos are currently available on MobeX Touch, Web and will later be added to UC. Go to the Mob...
Call history
Call history can be found on the left-hand side of the screen. This is the call history icon ...
Video calling
You can call your internal contacts using video calling. They must be using one of the MobeX suit...
Transferring calls
Transferring callings Calls can be transferred to another internal party or an external 3rd ...
Favourites tab
The favourites tab can be found using the following icon at the top of the tablet. ...
Cloud Phonebook contacts tab
Cloud Phonebook can be found under the following tab Icon at the top of the tablet. ...
Local Phonebook Contacts tab
Local Phonebook can be found using the following tab at the top of the tablet. ...
Presence tab
The Presence tab is the home page of the MobeX Touch. It provides lots of information about...
How does it work
The MobeX Click2Dial Chrome extension is installed as an additional service for your Chrome brows...
Installing & Downloading the App
You need to download the MobeX Click2Dial Chrome extension from the Google store to get it up and...
Export Your Report to a PDF or Text
As you can see, it provides quite a lot of detail. You can also download your query as a PDF he...
Creat your query
It will automatically log you in to this new page in a separate tab. You can then click on...
Enabling Speech Analytics
First-time use Go to the left menu and select the AI option. Scroll down to Speech Analytic...
Calls
Calls can be found under the AI submenu in the left menu. Date and time to show th...