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Conferences can be found under Features - Conferences. Conferencing is integrated into the s...

Classes of Service can be found under Features - Classes of Service. This feature allows you to ...

Call Recording can be found under Features - Call Recordings. Call recording is helpful for trai...

Under call recording bundles, you can now have the call recording transcribed.   To perform this ...

Call recording bundles can be found under Features - Call Recording Bundles. There are several...

Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...

Voicemails can be found under Messages - Voicemails. Here, you can find all th...

SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...

Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...

A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...

Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stor...

All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...

Send Message can be found under Actions, Send Message. This allows you to send internal messages...

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

The portal can be viewed in dark and normal mode to enable better viewing in different light cond...

View rate plan can be found under Reports - View Rate Plan. This will allow you to see exactly w...

Transactions can be found under Reports—Transactions. These are all the one-off and monthly servi...