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Client - Activation

Portal Feature Guide MobeX

This section will guide you through activating an Extension for MobeX client applications. Curren...

Updated 6 days ago by Administrator

Pickup Groups + Direct call pickup

Portal Feature Guide Features

Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...

Updated 6 days ago by Administrator

People - system users

Portal Feature Guide Features

This section can be found under Features—People. Here, you can add people who can log in to the s...

Updated 6 days ago by Administrator

Route Calls To - Default Destinations Options (including dial features)

Portal Feature Guide Features

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...

Updated 6 days ago by Administrator

Call Recording Bundles

Portal Feature Guide Features

Call recording bundles can be found under Features - Call Recording Bundles. There are several...

Updated 6 days ago by Administrator

Handset Provisioning

Portal Feature Guide Basic Setup

Select the Extension you have just created.  This can be found under Features - Extensions. You ...

Updated 6 days ago by Stephen

Logos

Portal Feature Guide MobeX

Logos are currently available on MobeX Touch, Web and will later be added to UC. Go to the Mob...

Updated 6 days ago by Administrator

Call history

MobeX Touch Using the MobeX Touch

Call history can be found on the left-hand side of the screen. This is the call history icon   ...

Updated 6 days ago by Administrator

Video calling

MobeX Touch Using the MobeX Touch

You can call your internal contacts using video calling. They must be using one of the MobeX suit...

Updated 6 days ago by Administrator

Transferring calls

MobeX Touch Using the MobeX Touch

Transferring callings Calls can be transferred to another internal party or an external 3rd ...

Updated 6 days ago by Administrator

Favourites tab

MobeX Touch Basic functions

The favourites tab can be found using the following icon at the top of the tablet. ...

Updated 6 days ago by Administrator

Cloud Phonebook contacts tab

MobeX Touch Basic functions

Cloud Phonebook can be found under the following tab Icon at the top of the tablet. ...

Updated 6 days ago by Administrator

Local Phonebook Contacts tab

MobeX Touch Basic functions

Local Phonebook can be found using the following tab at the top of the tablet. ...

Updated 6 days ago by Administrator

Presence tab

MobeX Touch Basic functions

The Presence tab is the home page of the MobeX Touch. It provides lots of information about...

Updated 6 days ago by Administrator

How does it work

MobeX Click2Dial

The MobeX Click2Dial Chrome extension is installed as an additional service for your Chrome brows...

Updated 6 days ago by Administrator

Installing & Downloading the App

MobeX Click2Dial

You need to download the MobeX Click2Dial Chrome extension from the Google store to get it up and...

Updated 6 days ago by Administrator

Export Your Report to a PDF or Text

Speech Analytics

As you can see, it provides quite a lot of detail. You can also download your query as a PDF he...

Updated 6 days ago by Laura

Creat your query

Speech Analytics

It will automatically log you in to this new page in a separate tab. You can then click on...

Updated 6 days ago by Laura

Enabling Speech Analytics

Speech Analytics

First-time use Go to the left menu and select the AI option. Scroll down to Speech Analytic...

Updated 6 days ago by Laura

Calls

Portal Feature Guide AI

Calls can be found under the AI submenu in the left menu. Date and time to show th...

Updated 6 days ago by Administrator