Enabling Speech Analytics

First-time use

Go to the left menu and select the AI option.

Scroll down to Speech Analytics.

If this is the first time you are using speech analytics, you need to enable the service by subscribing to a plan.

Choose a plan.

Then 'Save Changes'

After clicking save, it advises you of the cost of the service products.

It will also pro-rata your time remaining depending on the day of the month you have activated the service.