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You can search for names in the current presence board by entering a name in the search box. Th...

The dial pad is used for call control and to enter new numbers that may not appear on you...

To set your own profile picture (avatar), click on the image in the top right corner of...

To personalise and make adjustments to your MobeX Web application, click on your profile ...

The presence of avatars helps you understand each team member's current status. This can be...

Call waiting Call waiting allows you to receive extra calls while a call is in progress....

Send Message can be found under Actions, Send Message. This allows you to send internal messages...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...

Add Wizard can be found under the features menu on the left-hand side. The Add Person option all...

Setting up the customer is one of the most vital parts of keeping your customers safe. As part of...

Add Wizard can be found under the features menu on the left-hand side. The Add Person option...

Make a video call     You can start a video call with anyone using the MobeX service...

Receiving an inbound call There are a few ways to receive an inbound call to the mobile app, dep...

Number porting can be found under Commerce, and then select the Number Porting tab. To ini...

Automatic number porting allows numbers to be loaded directly onto a customer’s account. The por...

The WhateX application can be found in the mobile app stores. Search for WhateX in your app store...

Use analytics to get a data-driven insight to give awareness of your WhateX conversations.

  1. Access automations here     2. Customise default as well as spec...

1. Start your bulk upload here 2. Header rows must be exactly like...

  Only users with Admin permissions can access the following 1. Click on broadcast on t...