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Your service provider can set up manual speed dials for you; these will then appear on ...

The Home page gives a visual indication of your work colleagues. It allows you to s...

The Home page gives a visual indication of your work colleagues. It allows you to see...

The presence of avatars helps you understand each team member's current status. This can be...

When you are in a call, you will see a Swap Icon.   The swap icon allows for the curr...

Once your service provider has set up your MobeX licences, you will receive an email li...

View rate plan can be found under Reports - View Rate Plan. This will allow you to see exactly w...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...

Direct Voicemail You can leave a voicemail (VM) message directly in a user’s mailbox w...

Redial The redial key is available after you have dialled the first number.    ...

As an example of how the routing will flow, here is a simple hunt group.  Set the hunt g...

When adding a telephone extension, it is helpful to others to see who is calling them, an...

Once you have created a MobeX account for the reception extension, you can start to see t...

Now you have some customers with extensions under various Service Office Customers. You c...

Before you begin to add Service Office Customers SOC to the portal, it is recommended t...

Portal enablement There are a few steps the hosted provider must implement to ensure the S...

It's now time to create your Service Office Customers.   This can be done in the normal...

Create a normal customer account for your Serviced Office Solution (SOS).  ...

When adding the number for the Service Office Customer SOC account, you must include addi...

Create a feature code for each SOC account. This can be done by using the menu on the lef...