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Dark Mode
To change to dark mode. Click on your picture or the avatar on the top right to view ...
Incoming call notification
To change to the incoming call notification. Click on your picture or the avatar on t...
Logging in & out
Logging in and out of the app is very easy. Login To log in, enter your email addre...
Using a Desk Phone with App
You can toggle the switch if you wish to use a desk telephone with the UC app. ...
Clipboard Calls
When Clipboard calls is enabled. This allows you to highlight and copy numbers di...
My settings
You can make changes to your MobeX UC to personalise the app to suit your needs best. ...
Logs
We have enabled a logging option to help identify issues that may occur. The log screen doesn't g...
Using the DTMF dialpad
Once the call has started, more options will appear below the ongoing call. ...
Transferring a call
When you have a call in progress, additional buttons will appear on the screen. ...
Placing a call on hold
When you have a call in progress, additional buttons will appear on the screen. ...
Making a call
Enter the number in the designated box on the app's main page. The number shoul...
Receiving a call
Receiving a call is very straightforward. If you have the MobeX UC app open. An inco...
User Guides
User Guides can be found under documentation on the left-hand side of the portal. E...
Documentation in the portal
The Documentation tab is located on the left-hand side of the screen. There are 3 sections contai...
People - Various login methods
TPS (Telephone Preference Service)
The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....
Times and Dates
Time and date routes can be found on Features—Times and Dates. This can automate some system chan...
Text-to-Speech TTS service
Text-to-speech allows the creation of sound files using computer-generated voices to read out you...
Speed Dials (Shared)
Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...
Queues
Queues are a great way to control high volumes of calls around an office where' agents' are avail...