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Natural Chat

WhateX User Guide Feature Guide

Bypasses WhatsApp’s 24 hour restrictions When you see this message (Type...

Updated 2 weeks ago by Administrator

Personal Settings | Notifications

WhateX User Guide Feature Guide

 Click on "Notifications" in the menu to access your notification settings. ...

Updated 2 weeks ago by Administrator

Personal Settings | Profile

WhateX User Guide Feature Guide

Click on the settings icon in the top right of the screen to access setting...

Updated 2 weeks ago by Administrator

Main Chat Screen

WhateX User Guide Feature Guide

Main Chat Screen | Essential Tools These are the inboxes that you and your...

Updated 2 weeks ago by Administrator

Access the portal

WhateX User Guide Feature Guide

To access the portal, visit https://portal.whatex.app/login

Updated 2 weeks ago by Administrator

Departments

Portal Feature Guide Features Advanced

Departments Departments can be found under the Features Advanced Menu on the left-hand side. ...

Updated 2 weeks ago by Administrator

Call History

MobeX Web Client Call History

Clicking the "Call History" tab on the left-hand side will display the call history pag...

Updated 2 weeks ago by Laura

Mailbox Bulk change

Portal Feature Guide Features

The mailbox bulk change option can be found on the right-hand side of the screen under Features, ...

Updated 2 weeks ago by Laura

Device Swap

MobeX + Mobile Application user guide Voice Calling and in call features

Device swapping is a valuable tool that allows you to move from one device to another. This is...

Updated 2 weeks ago by Administrator

Call Transfer

MobeX + Mobile Application user guide Voice Calling and in call features

Transferring calls. Blind transfer Whilst you are on a call, you can transfer the call ...

Updated 2 weeks ago by Administrator

Missed call notifications

MobeX + Mobile Application user guide User features

Missed call notifications If you have missed any calls, you will see notifications app...

Updated 2 weeks ago by Administrator

Voicemail

MobeX + Mobile Application user guide Voice Calling and in call features

Voicemail Voicemail is set up via the portal. Please speak to your service provider if it is not...

Updated 2 weeks ago by Administrator

MobeX+ Settings

MobeX + Mobile Application user guide Installation

MobeX+ Settings page When you press your avatar (Profile picture), you will be taken to ...

Updated 2 weeks ago by Administrator

Conference Calling

MobeX + Mobile Application user guide Voice Calling and in call features

Conference calling (3-party) Whilst in a call, you can create a conference call with a...

Updated 2 weeks ago by Administrator

Making a call

MobeX + Mobile Application user guide Voice Calling and in call features

Starting a call Using the blue handset button at the bottom of the screen      You ...

Updated 3 weeks ago by Administrator

Audio options

MobeX + Mobile Application user guide Voice Calling and in call features

In call audio options   Pressing the audio key will pop up an audio menu. Dep...

Updated 3 weeks ago by Administrator

DTMF Dialpad

MobeX + Mobile Application user guide Voice Calling and in call features

Pressing the dial pad key will enable a pop-up screen displaying a dial keypad. This ca...

Updated 3 weeks ago by Administrator

Holding calls

MobeX + Mobile Application user guide Voice Calling and in call features

Hold and Resume calls Whilst you are in a call, any buttons that are in a solid ...

Updated 3 weeks ago by Administrator

Mute calls

MobeX + Mobile Application user guide Voice Calling and in call features

Hold and Resume calls Whilst you are in a call, any buttons that are in a solid ...

Updated 3 weeks ago by Administrator

Call history

MobeX + Mobile Application user guide User features

  Call History     The call history icon is located at the bottom of the screen.   Y...

Updated 3 weeks ago by Administrator