Recently Updated Pages

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...

Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...

Call history is available under Reports—Call History. This report provides detailed information a...

Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...

Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound ...

This feature is found under Features Advanced and is used for uploading Music On Hold for the sys...

Import users can be found under advanced features in the left-hand menu. This feature can be used...

Cloud Phonebook can be found under the Feature Advanced tab.  First, you need to activate ...

Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...

Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...

Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mai...

Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...

Once you have set up the extension and handset, it will be connected to our server, and the new e...

You must create the customer before activating any of the customer features. This c...

You can automatically control the call recording system by enabling the payment option on...

Once HaloPSA has been enabled on the system portal, you can add extra features, such as...

Under call recording bundles, you can have the call recording transcribed. You can also enable a...

This section explains what you need to do once number porting is in progress. You will see your n...

Speed Dials can be found by selecting the speed dial icon at the top of the page.  ...

A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...