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Dark Mode

MobeX UC - Desktop Windows client Using the UC App

To change to dark mode.   Click on your picture or the avatar on the top right to view ...

Updated 1 month ago by Administrator

Incoming call notification

MobeX UC - Desktop Windows client Using the UC App

To change to the incoming call notification.   Click on your picture or the avatar on t...

Updated 1 month ago by Administrator

Logging in & out

MobeX UC - Desktop Windows client UC Settings

  Logging in and out of the app is very easy.   Login To log in, enter your email addre...

Updated 1 month ago by Administrator

Using a Desk Phone with App

MobeX UC - Desktop Windows client UC Settings

You can toggle the switch if you wish to use a desk telephone with the UC app.     ...

Updated 1 month ago by Administrator

Clipboard Calls

MobeX UC - Desktop Windows client Using the UC App

When Clipboard calls is enabled.  This allows you to highlight and copy numbers di...

Updated 1 month ago by Administrator

My settings

MobeX UC - Desktop Windows client UC Settings

You can make changes to your MobeX UC to personalise the app to suit your needs best.   ...

Updated 1 month ago by Administrator

Logs

MobeX UC - Desktop Windows client Using the UC App

We have enabled a logging option to help identify issues that may occur. The log screen doesn't g...

Updated 1 month ago by Administrator

Using the DTMF dialpad

MobeX UC - Desktop Windows client Using the UC App

Once the call has started, more options will appear below the ongoing call.   ...

Updated 1 month ago by Administrator

Transferring a call

MobeX UC - Desktop Windows client Using the UC App

When you have a call in progress, additional buttons will appear on the screen. ...

Updated 1 month ago by Administrator

Placing a call on hold

MobeX UC - Desktop Windows client Using the UC App

When you have a call in progress, additional buttons will appear on the screen. ...

Updated 1 month ago by Administrator

Making a call

MobeX UC - Desktop Windows client Using the UC App

Enter the number in the designated box on the app's main page. The number shoul...

Updated 1 month ago by Administrator

Receiving a call

MobeX UC - Desktop Windows client Using the UC App

Receiving a call is very straightforward. If you have the MobeX UC app open. An inco...

Updated 1 month ago by Administrator

User Guides

Portal Feature Guide Documentation

User Guides can be found under documentation on the left-hand side of the portal.   E...

Updated 1 month ago by Administrator

Documentation in the portal

Portal Feature Guide Documentation

The Documentation tab is located on the left-hand side of the screen. There are 3 sections contai...

Updated 1 month ago by Administrator

People - Various login methods

Portal Feature Guide Features

Updated 1 month ago by Administrator

TPS (Telephone Preference Service)

Portal Feature Guide Features

The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....

Updated 1 month ago by Administrator

Times and Dates

Portal Feature Guide Features

Time and date routes can be found on Features—Times and Dates. This can automate some system chan...

Updated 1 month ago by Administrator

Text-to-Speech TTS service

Portal Feature Guide Features

Text-to-speech allows the creation of sound files using computer-generated voices to read out you...

Updated 1 month ago by Administrator

Speed Dials (Shared)

Portal Feature Guide Features

Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...

Updated 1 month ago by Administrator

Queues

Portal Feature Guide Features

Queues are a great way to control high volumes of calls around an office where' agents' are avail...

Updated 1 month ago by Administrator