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Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...

Microsoft single sign on or better known as Microsoft SSO can be found under Features, then Peopl...

You can enable Multi-Factor Authentication by navigating to the People tab on the portal. Go to ...

Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...

This section can be found under Features—People. Here, you can add people who can log in to the s...

It's now possible to have your voicemail messages attached to an email and sent to you, and you c...

Page groups can be found under Features - Page Groups. To make page extensions and their speaker...

Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to ...

Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mai...

IVR Menu stands for Integrated Voice Response Menu. The telephone system sends a message, and the...

A Hunt Group is used to call more than one telephone extension. There can be different levels in ...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...

This setup will include multiple menu options. All options can be found under the Feature menu. ...

Standard Feature Codes on our System The following Feature Codes are integrated into our system....

Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Numbe...

Call recording bundles can be found under Features - Call Recording Bundles. There are several...

Cloud Phonebook can be found under the Feature Advanced tab.  First, you need to activate ...

You need to download the MobeX Click2Dial Chrome extension from the Google store to get it up and...

By pressing transfer, the call will be placed on hold and you will be presented with th...

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...