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Queue Agent History
Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...
Setting up a Customer’s Account
You must create the customer before activating any of the customer features. This c...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...
Widget Wallboards
Widget Wallboards can be found under Reports - Widget Wallboards. Here, you can build a customis...
Mobex - Activation
This section will guide you through activating an Extension for MobeX client applications. Curren...
Alerts - Get Notified
Alerts can be used for several vital notifications and are one of the best ways to monitor expens...
Handset Provisioning
Select the Extension you have just created. This can be found under Features - Extensions. You ...
Numbers
Once you have set up the extension and handset, it will be connected to our server, and the new e...
Conference Calling
To create a conference call dial first party you would like to join to conference . ...
Device Swap
The device swap button allows you to transfer the current call you have in progress t...
On a Call Screen
Upon making or receiving a call, this is the screen you will be presented with: ...
Call history
Pressing the call history tab will take you to the history of your last 50 calls. It dis...
Contacts Tab
If you press the following icon it will take you to the below contacts screen. Presence Tab ...
MobeX+ Settings
When you press your avatar (Profile picture) you will be taken to the configuration page. ...
User Interface
This is the default screen you will see. It will already be auto-provisioned to you...
Installation and Set up
Once the MobeX service has been activated in the portal you will receive a text message from Mobe...
Add Wizard - Advanced
Add Wizard can be found under the features menu on the left-hand side. The Add Person option all...
Where to find the Application
Download the desktop Windows client by clicking here - https://downloads.mobex.app/download/mobex...
How does it work
The MobeX Click2Dial Chrome extension is installed as an additional service for your Chrome brows...
Provisioning (auto-provisioning using templates)
One of the easiest ways to set up many handsets is to use the auto-provision function built withi...