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User Interface

MobeX + Mobile Application user guide Installation

This is the default screen you will see. It will already be auto-provisioned to you...

Updated 3 weeks ago by Administrator

Voice call control - Hold, Transfer and other useful functions

MobeX Web Client Features

When receiving an inbound call, you can answer it in two ways:   The first is to pres...

Updated 3 weeks ago by Administrator

SOS help button

MobeX Web Client Features

Please refer to the Kuando MobeX Busylight for details on how to enable the SOS help button. ...

Updated 3 weeks ago by Administrator

Roadmap

Portal Feature Guide Roadmap

Everything we do, we try to design around you and your clients. Don’t forget if you want to add a...

Updated 3 weeks ago by Administrator

MobeX Web

Portal Feature Guide MobeX

Go to the MobeX tab, then select the MobeX Web tab.   This tab is used to take you directly t...

Updated 3 weeks ago by Administrator

Hold Groups

Portal Feature Guide MobeX

Hold groups are currently available on MobeX Touch and will later be added to Web and UC. Go...

Updated 3 weeks ago by Administrator

Call Recording Bundles

Portal Feature Guide Features

Call recording bundles can be found under Features - Call Recording Bundles. There are several...

Updated 3 weeks ago by Administrator

People - system users

Portal Feature Guide Features

This section can be found under Features—People. Here, you can add people who can log in to the s...

Updated 3 weeks ago by Administrator

Kuando MobeX Busylight

MobeX Web Client Advanced settings

Hardware can be purchased to enhance the operation of your MobeX software suite of applications. ...

Updated 3 weeks ago by Administrator

Dial pad

MobeX Web Client Features

The dial pad is used for call control and to enter new numbers that may not appear on you...

Updated 3 weeks ago by Administrator

Missed call alert

MobeX Web Client Features

You can also see a “Snapshot” of your missed calls icon at the top of the page. If th...

Updated 4 weeks ago by Administrator

Home Page

MobeX Web Client First time use

The Home page gives a visual indication of your work colleagues. It allows you to s...

Updated 4 weeks ago by Administrator

Setting your profile picture (avatar)

MobeX Web Client Setting up your MobeX Web client for th...

To set your own profile picture (avatar), click on the image in the top right corner of...

Updated 4 weeks ago by Administrator

Allocated numbers in customer.

Portal Feature Guide Number Porting

This section explains what you need to do once number porting is in progress. You will see your n...

Updated 4 weeks ago by Administrator

Email Reports

Portal Feature Guide Reports

Email Reports can be found under Reports on the left-hand tab. To create an email report...

Updated 4 weeks ago by Administrator

Extensions Daily report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 4 weeks ago by Administrator

Extension report - Check!!!!!?????

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 4 weeks ago by Administrator

Queue - detail calls per agent report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 4 weeks ago by Administrator

Queue Agents report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 4 weeks ago by Administrator

Queue abandoned call report

Portal Feature Guide Report and Email Examples

This report can be created under Reports, Email Reports on the left-hand side of the menu. ...

Updated 4 weeks ago by Administrator