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User Interface
This is the default screen you will see. It will already be auto-provisioned to you...
Voice call control - Hold, Transfer and other useful functions
When receiving an inbound call, you can answer it in two ways: The first is to pres...
SOS help button
Please refer to the Kuando MobeX Busylight for details on how to enable the SOS help button. ...
Roadmap
Everything we do, we try to design around you and your clients. Don’t forget if you want to add a...
MobeX Web
Go to the MobeX tab, then select the MobeX Web tab. This tab is used to take you directly t...
Hold Groups
Hold groups are currently available on MobeX Touch and will later be added to Web and UC. Go...
Call Recording Bundles
Call recording bundles can be found under Features - Call Recording Bundles. There are several...
People - system users
This section can be found under Features—People. Here, you can add people who can log in to the s...
Kuando MobeX Busylight
Hardware can be purchased to enhance the operation of your MobeX software suite of applications. ...
Dial pad
The dial pad is used for call control and to enter new numbers that may not appear on you...
Missed call alert
You can also see a “Snapshot” of your missed calls icon at the top of the page. If th...
Home Page
The Home page gives a visual indication of your work colleagues. It allows you to s...
Setting your profile picture (avatar)
To set your own profile picture (avatar), click on the image in the top right corner of...
Allocated numbers in customer.
This section explains what you need to do once number porting is in progress. You will see your n...
Email Reports
Email Reports can be found under Reports on the left-hand tab. To create an email report...
Extensions Daily report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Extension report - Check!!!!!?????
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Queue - detail calls per agent report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Queue Agents report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...
Queue abandoned call report
This report can be created under Reports, Email Reports on the left-hand side of the menu. ...