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Numbering for Diversion services

Serviced Office Solutions Serviced Office Solutions - HQ

When programming the Service Office Customer divert numbers, be sure to enter the names f...

Updated 6 months ago by Administrator

Redial - last 30 numbers

MobeX + Mobile Application user guide Voice Calling and in call features

Once an outbound call or video call has been made, the Redial key will appear on the righ...

Updated 6 months ago by Administrator

Quick links

Portal Feature Guide The Portal at a first glance

There are some quick link buttons to help you navigate around the portal easily.  ...

Updated 6 months ago by Laura

Group Hold

Portal Feature Guide MobeX

Group hold is currently available on the MobeX Touch handset and MobeX+ mobile. It is also avai...

Updated 6 months ago by Laura

Hold Groups

MobeX Touch Using the MobeX Touch

Hold Groups is a great way to easily share calls across an office. The option needs to be enable...

Updated 6 months ago by Laura

Call Recording Bundles

Portal Feature Guide Features

Call recording bundles can be found under Features - Call Recording Bundles. There are several...

Updated 6 months ago by Laura

Voicemail to Email

MobeX Touch Using the MobeX Touch

      Voicemail-to-email is available for the MobeX touch and can be added or remove...

Updated 6 months ago by Administrator

Visual Voicemail

MobeX Touch Using the MobeX Touch

Visual voicemail is available under the icon toolbar on the left-hand side menu. If you...

Updated 6 months ago by Administrator

Direct Voicemail

MobeX Touch Using the MobeX Touch

  You can place a voicemail (VM) message directly into a voicemail box rather than ringi...

Updated 6 months ago by Administrator

Making and Receiving Audio calls.

MobeX Touch Using the MobeX Touch

You can make calls using various methods. You can make internal and external calls. Internal c...

Updated 6 months ago by Administrator

Presence tab

MobeX Touch Basic functions

The Presence tab is the home page of the MobeX Touch. It provides lots of information about...

Updated 6 months ago by Administrator

Direct Voicemail

MobeX + Mobile Application user guide Voice Calling and in call features

To direct a call or leave a message directly to someones voicemail box. First, click on...

Updated 6 months ago by Administrator

Automatic Transcription For Call Recording Bundles

Portal Feature Guide Features

Under call recording bundles, you can have the call recording transcribed. You can also enable a...

Updated 6 months ago by Laura

MobeX Speed Dial - Icons

Portal Feature Guide MobeX

MobeX Speed Dial - Icons     By adding feature codes to the provisioning settings with...

Updated 6 months ago by Administrator

Bubble CRM integration

Portal Feature Guide Partners Only

Under commerce, customer, find the customer you wish to add the Bubble service to.   ...

Updated 6 months ago by Administrator

DTMF Dialpad - used for dialing options whilst on a call

MobeX UC Desktop App Voice Call Control

DTMF Tones Opening the keypad during a call lets you send DTMF tones, which are helpful ...

Updated 6 months ago by Administrator

DTMF Dialpad - used for dialing options whilst on a call

MobeX Web Client Voice Call Control

DTMF Tones Opening the keypad during a call lets you send DTMF tones, which are helpful ...

Updated 6 months ago by Administrator

Extensions - Bulk Change

Portal Feature Guide Features

  Bulk Change   At the bottom of the main Extensions page, you will find the option ...

Updated 6 months ago by Administrator

Numbers - Bulk Change

Portal Feature Guide Features

Bulk Changes At the top level, you can see an overview of the numbers you have already allocated...

Updated 6 months ago by Administrator

Provisioning (auto-provisioning using templates)

Portal Feature Guide Features Advanced

One of the easiest ways to set up many handsets is to use the auto-provision function built withi...

Updated 6 months ago by Administrator