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Queue Agent History

Portal Feature Guide Reports

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...

Updated 4 weeks ago by Stephen

Setting up a Customer’s Account

Portal Feature Guide Basic Setup

You must create the customer before activating any of the customer features. This c...

Updated 4 weeks ago by Stephen

Route Calls To - Default Destinations Options (including dial features)

Portal Feature Guide Features

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...

Updated 1 month ago by Stephen

Widget Wallboards

Portal Feature Guide Reports

Widget Wallboards can be found under Reports - Widget Wallboards. Here, you can build a customis...

Updated 1 month ago by Stephen

Mobex - Activation

Portal Feature Guide Features Advanced

This section will guide you through activating an Extension for MobeX client applications. Curren...

Updated 1 month ago by Administrator

Alerts - Get Notified

Portal Feature Guide Features

Alerts can be used for several vital notifications and are one of the best ways to monitor expens...

Updated 1 month ago by Stephen

Handset Provisioning

Portal Feature Guide Basic Setup

Select the Extension you have just created.  This can be found under Features - Extensions. You ...

Updated 1 month ago by Stephen

Numbers

Portal Feature Guide Basic Setup

Once you have set up the extension and handset, it will be connected to our server, and the new e...

Updated 1 month ago by Stephen

Conference Calling

MobeX + Mobile Application user guide User features

To create a conference call dial first party you would like to join to conference . ...

Updated 1 month ago by Stephen

Device Swap

MobeX + Mobile Application user guide User features

The device swap button allows you to transfer the current call you have in progress t...

Updated 1 month ago by Stephen

On a Call Screen

MobeX + Mobile Application user guide User features

Upon making or receiving a call, this is the screen you will be presented with: ...

Updated 1 month ago by Stephen

Call history

MobeX + Mobile Application user guide User features

Pressing the call history tab will take you to the history of your last 50 calls. It dis...

Updated 1 month ago by Stephen

Contacts Tab

MobeX + Mobile Application user guide User features

If you press the following icon it will take you to the below contacts screen. Presence Tab ...

Updated 1 month ago by Stephen

MobeX+ Settings

MobeX + Mobile Application user guide Installation

When you press your avatar (Profile picture) you will be taken to the configuration page. ...

Updated 1 month ago by Stephen

User Interface

MobeX + Mobile Application user guide Installation

This is the default screen you will see. It will already be auto-provisioned to you...

Updated 1 month ago by Stephen

Installation and Set up

MobeX + Mobile Application user guide Installation

Once the MobeX service has been activated in the portal you will receive a text message from Mobe...

Updated 1 month ago by Stephen

Add Wizard - Advanced

Portal Feature Guide Features

Add Wizard can be found under the features menu on the left-hand side. The Add Person option all...

Updated 1 month ago by Stephen

Where to find the Application

MobeX UC - Desktop Windows client Installation

Download the desktop Windows client by clicking here - https://downloads.mobex.app/download/mobex...

Updated 1 month ago by Laura

How does it work

MobeX Click2Dial

The MobeX Click2Dial Chrome extension is installed as an additional service for your Chrome brows...

Updated 2 months ago by Laura

Provisioning (auto-provisioning using templates)

Portal Feature Guide Features Advanced

One of the easiest ways to set up many handsets is to use the auto-provision function built withi...

Updated 2 months ago by Administrator