References

Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...

Page groups can be found under Features - Page Groups. To make page extensions and their speaker...

Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...

Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...

This can be found under Features Advanced - Disaster Recovery. This is an important feature as i...

This feature is found under Features Advanced and is used for uploading Music On Hold for the sys...

This feature can be found under Features Advanced - Remote Access. This service would typically ...

A web URL notification is a way of pushing a signal to somewhere else, like a webpage or another ...

Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...

Call history is available under Reports—Call History. This report provides detailed information a...

This section will help you see what customers you have that are missing vital information about...

Extensions for reports can be found under Reports - Extensions Registration Status You can se...

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

Send Message can be found under Actions, Send Message. This allows you to send internal messages...

All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...

Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...

Classes of Service can be found under Features - Classes of Service. This feature allows you to ...

Queues are a great way to control high volumes of calls around an office where' agents' are avail...

The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....

Setting up the customer is one of the most vital parts of keeping your customers safe. As part of...

Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...

Once you have set up the extension and handset, it will be connected to our server, and the new e...

Select the Extension you have just created.  This can be found under Features - Extensions. You ...

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...

Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound ...

This section will guide you through activating an Extension for MobeX client applications. Curren...

Under call recording bundles, you can have the call recording transcribed.To perform this functio...

One of the easiest ways to set up many handsets is to use the auto-provision function built withi...

MobeX Speed Dial - Icons     By adding feature codes to the provisioning settings with...

Under call recording bundles, you can have the call recording transcribed. You can also enable a...

Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to ...

A Hunt Group is used to call more than one telephone extension. There can be different levels in ...

Cloud Phonebook can be found under the Feature Advanced tab.  First, you need to activate ...

AI for extensions This section, 'for Extensions', enables the AI Agents to understand what is go...

Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...

Call Recording can be found under Features - Call Recordings. Call recording is helpful for trai...

This function can be found under Features Advanced - The Blacklist. The Blacklist is designe...

Widget Wallboards Here, you can build a customised wallboard to display a wide range of informat...

Alerts can be used for several vital notifications and are one of the best ways to monitor expens...

IVR Menu stands for Integrated Voice Response Menu. The telephone system plays a message, and the...

  Extensions - Lite work exactly the same as the normal extensions, with one feature removed. Th...

You must create the customer before activating any of the customer features. This c...

Call Recording Bundles Call recording bundles can be found under AI Call Intelligence - Call R...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...