References
Listed below is all the known content in the system that links to this item.
Extension - Hot Desk
Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...
Hunt Groups - Advanced Settings
A Hunt Group is used to call more than one telephone extension. There can be different levels in ...
IVR Menus
IVR Menu stands for Integrated Voice Response Menu. The telephone system sends a message, and the...
Page Groups
Page groups can be found under Features - Page Groups. To make page extensions and their speaker...
Pickup Groups + Direct call pickup
Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to...
Speed Dials (Shared)
Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials be...
Black List
This function can be found under Features Advanced - The Blacklist. The Blacklist is designed ...
Cloud Phonebook
Cloud Phonebook can be found under the Feature Advanced tab. First, you need to activate ...
Disaster Recovery
This can be found under Features Advanced - Disaster Recovery. This is an important feature as i...
Mobex - Activation
This section will guide you through activating an Extension for MobeX client applications. Curren...
Music On Hold
This feature is found under Features Advanced and is used for uploading Music On Hold for the sys...
Remote access
This feature can be found under Features Advanced - Remote Access. This service would typically ...
Sounds
Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound ...
Web URLs
A web URL notification is a way of pushing a signal to somewhere else, like a webpage or another ...
Analytics
Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...
Call History
Call history is available under Reports—Call History. This report provides detailed information a...
Customer E999
This section will help you see what customers you have that are missing vital information about...
Extensions
Extensions for reports can be found under Reports - Extensions Registration Status You can se...
Queue Agent History
Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...
Widget Wallboards
Widget Wallboards can be found under Reports - Widget Wallboards. Here, you can build a customis...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...
Reception Console
The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...
Send Message (Internal)
Send Message can be found under Actions, Send Message. This allows you to send internal messages...
ALL Mailboxes
All Mailboxes All mailboxes can be found under Messages—All Messages. Here, you can find all mes...
Make a call via the portal
To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...
Feature Prefixes
Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...
Add Wizard - Advanced
Add Wizard can be found under the features menu on the left-hand side. The Add Person option all...
Alerts - Get Notified
Alerts can be used for several vital notifications and are one of the best ways to monitor expens...
Call Recording Bundles
Call recording bundles can be found under Features - Call Recording Bundles. There are several...
Transcription For Call Recording Bundles
Under call recording bundles, you can now have the call recording transcribed. To perform this ...
Call Recording - Basic recording system
Call Recording can be found under Features - Call Recordings. Call recording is helpful for trai...
Classes of Service
Classes of Service can be found under Features - Classes of Service. This feature allows you to ...
Queues
Queues are a great way to control high volumes of calls around an office where' agents' are avail...
TPS (Telephone Preference Service)
The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association)....
Add User - Using the Add Wizard
Add Wizard can be found under the features menu on the left-hand side. The Add Person option...
Numbers
Once you have set up the extension and handset, it will be connected to our server, and the new e...
Handset Provisioning
Select the Extension you have just created. This can be found under Features - Extensions. You ...
Emergency Services Database Completion
Setting up the customer is one of the most vital parts of keeping your customers safe. As part of...
Hunt Groups
Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...
Setting up a Customer’s Account
You must create the customer before activating any of the customer features. This c...
Numbers - Advanced Settings
Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to ...
Provisioning (auto-provisioning using templates)
One of the easiest ways to set up many handsets is to use the auto-provision function built withi...
Extensions - Advanced Settings
Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...