References

Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...

This setup will include multiple menu options. All options can be found under the Feature menu. ...

This can be found under Features Advanced - Disaster Recovery. This is an important feature as i...

Import users can be found under advanced features in the left-hand menu. This feature can be used...

This feature is found under Features Advanced and is used for uploading Music On Hold for the sys...

Found under Features Advanced Pattern Menus, customers can dial through the system using this ser...

This feature can be found under Features Advanced - Remote Access. This service would typically ...

A web URL notification is a way of pushing a signal to somewhere else, like a webpage or another ...

Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...

This section will help you see what customers you have that are missing vital information about...

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...

A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...

Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...

SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...

Conferences can be found under Features - Conferences. Conferencing is integrated into the s...

Queues are a great way to control high volumes of calls around an office where' agents' are avail...

Setting up the customer is one of the most vital parts of keeping your customers safe. As part of...

Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...

Once you have set up the extension and handset, it will be connected to our server, and the new e...

Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound ...

This section explains what you need to do once number porting is in progress. You will see your n...

A Hunt Group is used to call more than one telephone extension. There can be different levels in ...

Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...

Call Recording can be found under Features - Call Recordings. Call recording is helpful for trai...

Time and date routes can be found on Features—Times and Dates. This can automate some system chan...

Alerts can be used for several vital notifications and are one of the best ways to monitor expens...

IVR Menu stands for Integrated Voice Response Menu. The telephone system plays a message, and the...

Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Num...

You must create the customer before activating any of the customer features. This c...

Call Recording Bundles Call recording bundles can be found under AI Call Intelligence - Call R...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...