References
Listed below is all the known content in the system that links to this item.
Extension - Hot Desk
Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This...
Feature Codes
Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Numbe...
Set Number Routing by Feature Code
This setup will include multiple menu options. All options can be found under the Feature menu. ...
Hunt Groups - Advanced Settings
A Hunt Group is used to call more than one telephone extension. There can be different levels in ...
IVR Menus
IVR Menu stands for Integrated Voice Response Menu. The telephone system sends a message, and the...
Times and Dates
Time and date routes can be found on Features—Times and Dates. This can automate some system chan...
Disaster Recovery
This can be found under Features Advanced - Disaster Recovery. This is an important feature as i...
Import Users
Import users can be found under advanced features in the left-hand menu. This feature can be used...
Music On Hold
This feature is found under Features Advanced and is used for uploading Music On Hold for the sys...
Pattern Menus
Found under Features Advanced Pattern Menus, customers can dial through the system using this ser...
Remote access
This feature can be found under Features Advanced - Remote Access. This service would typically ...
Sounds
Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound ...
Web URLs
A web URL notification is a way of pushing a signal to somewhere else, like a webpage or another ...
Analytics
Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...
Customer E999
This section will help you see what customers you have that are missing vital information about...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...
Send a Fax
To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a d...
Send SMS
You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS,...
Manual Routing using feature codes & how to set them up.
A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...
Customers - PAI
Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display ...
SMS
SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 c...
Make a call via the portal
To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You c...
Alerts - Get Notified
Alerts can be used for several vital notifications and are one of the best ways to monitor expens...
Call Recording Bundles
Call recording bundles can be found under Features - Call Recording Bundles. There are several...
Call Recording - Basic recording system
Call Recording can be found under Features - Call Recordings. Call recording is helpful for trai...
Conferences - (Voice)
Conferences can be found under Features - Conferences. Conferencing is integrated into the s...
Queues
Queues are a great way to control high volumes of calls around an office where' agents' are avail...
Add User - Using the Add Wizard
Add Wizard can be found under the features menu on the left-hand side. The Add Person option...
Numbers
Once you have set up the extension and handset, it will be connected to our server, and the new e...
Emergency Services Database Completion
Setting up the customer is one of the most vital parts of keeping your customers safe. As part of...
Hunt Groups
Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to ca...
Setting up a Customer’s Account
You must create the customer before activating any of the customer features. This c...
Extensions - Advanced Settings
Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...