Voice Calling and in call features
Making a call
Starting a call Using the blue handset button at the bottom of the screen You ...
Receiving a call
Receiving an inbound call There are a few ways to receive an inbound call to the mobile app, dep...
Setting your Caller ID
If your user permissions allow, you can change your caller ID When you are using the mai...
Call Waiting
Call waiting Call waiting allows you to receive extra calls while a call is in progress....
Voicemail
Voicemail Voicemail is set up via the portal. Please speak to your service provider if it is not...
Holding calls
Hold and Resume calls Whilst you are in a call, any buttons that are in a solid ...
Group Hold
Group Hold is a great way to move calls between extensions without transferring the call. ...
Call Transfer
Transferring calls. Blind transfer Whilst you are on a call, you can transfer the call ...
Conference Calling
Conference calling (3-party) Whilst in a call, you can create a conference call with a...
Mute calls
Hold and Resume calls Whilst you are in a call, any buttons that are in a solid ...
DTMF Dialpad
Pressing the dial pad key will enable a pop-up screen displaying a dial keypad. This ca...
Audio options
In call audio options Pressing the audio key will pop up an audio menu. Dep...
Device Swap
Device swapping is a valuable tool that allows you to move from one device to another. This is...
Direct Voicemail
To direct a call or leave a message directly to someones voicemail box. First, click on...