MobeX + Mobile Application user guide

Everything you need to know about the features and functionality of the MobeX mobile application. With MobeX 2.0

What's new in our updates

25/01/2026 Direct Voicemail

Installation

Follow the simple step-by-step guide to install and run your MobeX application on any Apple IOS o...

Installation and Set up

Once the MobeX service has been activated in the portal you will receive a text message from Mobe...

User Interface

This is the default screen you will see. It will already be auto-provisioned to you...

MobeX+ Settings

MobeX+ Settings page When you press your avatar (Profile picture), you will be taken to ...

User features

Presence Tab

Presence Tab The first tab will display your presence, also known as BLF (Busy Lamp F...

Speed dials

Quick dial numbers you may use regularly. Pressing the speed dial icon next to the pr...

Local Device Phone contacts

Local Device Phone contacts This tab will show your contacts in your local (mobile) p...

Cloud Phonebook

Cloud Phonebook The cloud phonebook (CPB) functions similarly to the local contacts tab...

Favourites

Favourites The Favourites tab is a great way to keep your most-used contact/ numbers al...

Call history

Call History The call history icon is located at the bottom of the screen. You...

Missed call notifications

Missed call notifications If you have missed any calls, you will see notifications app...

Voice Calling and in call features

Making a call

Starting a call Using the blue handset button at the bottom of the screen You ...

Receiving a call

Receiving an inbound call There are a few ways to receive an inbound call to the mobile app, dep...

Redial - last 30 numbers

Once an outbound call or video call has been made, the Redial key will appear on the righ...

Setting your Caller ID

If your user permissions allow, you can change your caller ID When you are using the mai...

Call Waiting

Call waiting Call waiting allows you to receive extra calls while a call is in progress....

Voicemail

Voicemail Voicemail is set up via the portal. Please speak to your service provider if it is not...

Holding calls

Hold and Resume calls Whilst you are in a call, any buttons that are in a solid ...

Group Hold

Group Hold is a great way to move calls between extensions without transferring the call. ...

Call Transfer

Transferring calls. Blind transfer Whilst you are on a call, you can transfer the call ...

Conference Calling

Conference calling (3-party) Whilst in a call, you can create a conference call with a...

Mute calls