MobeX + Mobile Application user guide
Everything you need to know about the features and functionality of the MobeX mobile application. With MobeX 2.0
Installation
Follow the simple step-by-step guide to install and run your MobeX application on any Apple IOS o...
Installation and Set up
Once the MobeX service has been activated in the portal you will receive a text message from Mobe...
User Interface
This is the default screen you will see. It will already be auto-provisioned to you...
MobeX+ Settings
MobeX+ Settings page When you press your avatar (Profile picture), you will be taken to ...
User features
Presence Tab
Presence Tab The first tab will display your presence, also known as BLF (Busy Lamp F...
Speed dials
Quick dial numbers you may use regularly. Pressing the speed dial icon next to the pr...
Local Device Phone contacts
Local Device Phone contacts This tab will show your contacts in your local (mobile) p...
Cloud Phonebook
Cloud Phonebook The cloud phonebook functions similarly to the local contacts tab. The ...
Favourites
Favourites The Favourites tab is a great way to keep your most-used contact/ numbers al...
Call history
Call History The call history icon is located at the bottom of the screen. Y...
Missed call notifications
Missed call notifications If you have missed any calls, you will see notifications app...
Voice Calling and in call features
Making a call
Starting a call Using the blue handset button at the bottom of the screen You ...
Receiving a call
Receiving an inbound call There are a few ways to receive an inbound call to the mobile app, dep...
Call Waiting
Call waiting Call waiting allows you to receive extra calls while a call is in progress....
Voicemail
Voicemail Voicemail is set up via the portal. Please speak to your service provider if it is not...
Holding calls
Hold and Resume calls Whilst you are in a call, any buttons that are in a solid ...
Call Transfer
Transferring calls. Blind transfer Whilst you are on a call, you can transfer the call ...
Conference Calling
Conference calling (3-party) Whilst in a call, you can create a conference call with a...
Mute calls
Hold and Resume calls Whilst you are in a call, any buttons that are in a solid ...
DTMF Dialpad
Pressing the dial pad key will enable a pop-up screen displaying a dial keypad. This ca...
Audio options
In call audio options Pressing the audio key will pop up an audio menu. Dep...
Device Swap
Device swapping is a valuable tool that allows you to move from one device to another. This is...
Video Calling
One-to-one video calling (also known as direct video calling).