Route Calls To - Default Destinations Options (including dial features)

External Destinations

This function will call the number in the ‘call back to number’ and set up a remote access service. This will ask the caller to dial the number they wish to call, followed by the hash (#) key.

Example: If you wanted to give someone access to the system, you could input their mobile number. When the Feature Code or Number is dialled, it will ring the mobile and set up the call. 

This will answer in a fax tone and communicate with an incoming fax machine that is sending a document. It will then convert it to a PDF and send it to the email address/es inserted in the box below. This is a great way to port an old fax number into the system and receive fax documents directly by email.

This will forward a call or dial the number displayed in the box in the example above.

Example: You may have a UK geographical Number you wish to deliver to a mobile number. This will send the dialled Feature Code, IVR selection, or the original number to the chosen number.

This destination will route the call to an external destination over the internet or IP network.
Example: Calls can be sent to an IP address with a phone system in a fixed location. If you wanted to push a number to a phone system, you could enter 01234567890@88.17.136.18, redirecting calls to this IP address. Be sure that the receiving IP address has firewalls unblocked.

This works with the feature Web URLs found under Features Advanced. When dialled, the request is sent to the Web URL it is directed to, and the command is sent over the Internet to the web destination.

Example: You can use this request to open barriers at an office location.

This will take you straight into the desired conference as the administrator. It won’t ask for any PIN.

Example: This is ideal if you frequently use conferences and need simple access as the administrator directly into a conference.conference. Set up a feature code, and you can dial it straight in.

This will take you to the desired conference,conference, where you will be asked for your PIN. Enter your PIN, and you will gain access.

Example: This is ideal if you frequently use conferences and need simple access as the administrator directly into a conference.conference. Set up a feature code, and you can dial it straight in. Then, enter your PIN to gain access.

This will take you straight into the desired conference as a listener to the conference. It won’t ask for any PIN.
Example: If you are hosting a conference and want people to dial in and listen, this is a simple solution. It could also be used to provide live commentary on different sporting events or even 24/7 news.

This will take you straight into the desired conference as a talk participant. It won’t ask for any PIN.

Example: If you attend many conferences and need access as a talking participant directly into a conference,conference, set up a feature code, and you can dial straight in.

When called, it will be delivered to the desired Extension in the example above.

Example:  It can deliver an external number directly to a telephone extension or use the option in an IVR to connect directly to an extension. You could also use a Feature code to reduce the length of aan telephoneextension number. For example, with the telephoneextension number 123451006, you can dial 1006, but if you want to dial 16, you can set a feature code 16 and deliver it to this extension.extension.

This will answer in a fax tone and communicate with an incoming fax machine that is sending a document. It will then convert the document to a PDF and send it to the desired mailbox. If the Mailbox has an owner, it will email the document to the mailbox owner and keep a stored copy in the fax mailbox.

Example: This is a great way to port an old fax number into the system, receive fax documents directly to email, and keep a copy in the fax mailbox.mailbox. 

This will allow the destination to be delivered to a Feature Code. It is not recommended to point a Feature Code to another Feature Code, but you could use this to deliver destinations from an IVR.

When a call comes to an IVR, you can choose Feature Codes which may perform other functions.

This will deliver the dialled destination to the chosen Hunt Group. Shown in the example above.

Example: This can route a Number directly to a Hunt Group or the destinations from an IVR to a chosen Hunt Group.

As shown in the example above, this will deliver the dialled number to an IVR menu.

Example: A Number can be delivered to an IVR menu. Alternatively, an IVR menu can include options to go to another IVR, creating a multi-level IVR selection.

This will send the caller directly to the chosen mailbox so the caller can leave a message.

Example:  You could point a Number to a mailbox so callers can leave messages rather than speak to someone. This could also be used to deliver a call directly to an individual or a group Mailbox if all callers were busy.

When called, it will page the desired paging group shown in the example above. It should be used with a Feature Code rather than a Number or IVR selection.

Example:  Set up a Feature Code to page colleagues to inform them a delivery has arrived or page a particular Extension so the person receiving the call doesn’t need to operate the handset.

When called, it will be delivered to the desired Pattern Menu as shown in the example above.

Example: You may have a number pointed to a pattern menu. The person calling needs to enter a matching PIN before continuing the call. This is an excellent way to offer premium support and provide customers with PIN.

When called, it will direct the caller to the chosen Queue. For direct routing from a Number, to direct a call to a Queue via an IVR or Feature Code.

Example: Set up a Feature Code so that when incoming calls are answered, they can be transferred to the queue via a Feature Code.

This would usually be used via a Feature Code, allowing a handset user to log in to a particular queue.

Example: If you have multiple Queues and want an agent to log in to a particular Queue, you can set up different Feature Codes for each Queue.

This would typically be used via a Feature Code, allowing a handset user to log out of a particular Queue.

Example: If you have multiple Queues and want an agent to log out of a particular Queue, you can set up different Feature Codes for each Queue.

When dialled, this routed the call to a mailbox where you can listen to the messages. You must enter the mailbox's PIN to hear the messages.

Example: If you had a general mailbox that needed to be attended to,attention, a Feature Code could dobe the job,useful, with the added security of a PIN.

When dialled, this will take you straight into the mailbox to listen to the messages. It will not ask you to confirm the mailbox's PIN.

Example: If you have a mailbox that you want everyone on the customer's setup to have access to,access, this is a great way to manage it.

The caller can dial the Extension or Feature Code plus the hash key. In this case, there will be no announcement.

Example: 
You could create a similar IVR as above, but instead of delivering the third option to an auto-attendant with the announcement, you could send the call to a Feature Code. You can then upload a recording to the Feature Code that will play to the caller before allowing them to dial. An Example could be: ‘Please enter the 4-digit number of the extension you wish to contact, then press the hash key.

The same is true as above, but no recorded message is played. This way, you can add your own in front of this feature to personalize it better for the caller.

This will send the call to a busy tone with no further options.

Example:  You may just want the caller to hang up after routing the call through the system with no answer at each level. You could use a Feature Code with a recorded message, and then play the callercaller's busy tone. For example, ‘All lines are busy at the moment,moment. pleasePlease try later’later,’ followed by the busy tone.

This is used with a Feature Code to cancel a call forward. The system already has a Default Feature Code for this, which is *70, but you can create a different one. This shouldn't be used with an external Number, Hunt Group, or IVR destinations.

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

(This requires handset provisioning to be supported and configured )

This will prevent a second call from ringing an Extension. The extension must be a fully provisioned handset from our network, like our hosted handsets. The system already has a Default Feature Code (*84).

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

(This requires handset provisioning to be supported and configured )

This will enable a second call to ring an Extension. The extension must be a fully provisioned handset from our network, like our hosted handsets. The system already has a Default Feature Code (*77).

Example: If you want to match a telephone system you are removing and that system uses a different code, then it is possible to create your own.

 Used to allow calling card customers to enter their details. For more information regarding this feature code, don't hesitate to contact support.

 Class of Service (#1),: Enable the Extension to Make Calls to 01,02,03 and 07 Numbers Only

This will switch on the class of service (as above) for the telephone Extension you have dialled the code from—the Default Feature Code to enable this is*81.

 Class of Service (#2), Enable the Extension to Make Calls to 01,02,03,07 and 08 Numbers Only

This will switch on the class of service (as above) for the telephone Extension from which you have dialled the code from.code. The Default Feature Code to enable this is *82.

 Class of Service (#3), Enable the Extension to Make Calls to 01,02,03,07,08 and 09 Numbers Only

This will switch on the class of service (as above) for the telephone Extension from which you have dialled the code from.code. The Default Feature Code for this to be enabled is *83.

 Class of Service, Disable #1,2,3 Class of Service

This will switch off call barring for the handset. The system default code set for this feature is *87. This code will only switch off the default 1,2 & 3 class of service . If you don’t want users to switch off a class of service,service, create a new one and allocate the telephone lineextension to that one.

 This will play a message asking you to enter the conference room number. You will need to enter your PIN afterwards.

Example: If you have lotsmany ofconference conference roomsrooms, you could use a single Number or Feature Code,Code to get toaccess the general conference room facility. Once there, you need to enter the conference room number (6 digits) and then your PIN number.

 Used for the final destination if you don’t want the call to go to a VM. It’s another way of showing the caller the network is busy.

Example: You could play an announcement saying all lines are busybusy, please try againagain, and then play a congestion tone.

This will play a predefined message. Enter the characters of the person's last name followed by the hash # key. You must have an owner set for the Telephone Line.Extension. The owner must have (as a minimum) their last name stored.

Example: You may want customers to be able to dial in and dial people's last names to route calls to their extensions.

 This will switch off DND on a Telephone Line.Extension. The default system code is set to *79.

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

 This will switch DND on from a Telephone Line.Extension. The default system code is *78.

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

 This will switch on and off DND from a Telephone Line.Extension. The default system code is 363 (which spells out DND on the handset).

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

 This will switch on and off DND from a Telephone Line.Extension. ThisIt works the same way as the default do not do-not-disturb toggle,toggle. however,However, in the call history logs, the system will not play a message or register it as an answered call in the call history logs.call. 

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

 This is really used as an engineering tool to test the DTMF (Dial Tone Multi Frequency) tones, that aretones generated from the device and are heard by the network. The numbers are then read back so you are aware they are received. The default system code is *1980.

 This is used as an engineering tool to test the call quality and latency from the device. When the network hears the soundsound, it will immediately play back what it has heard,heard. youYou can then hear the call quality and the delay. The default system code is* 1981.

 This is the default route if you add a Number or a Feature Code and don’t apply any preferred routing. It will hang up the call.

This will allow you to log in to all Hunt Groups you are part of. This will only take effect if you are logged out. If you werehave already been logged in, no change will happen. When Feature Code is dialled, youYou will hear the message played.being played when the feature code is dialled. ‘You are now available in all Hunt Groups’ to let you know you have successfully logged in. If you look at the Hunt Groups a Telephone LineExtension is part of,of and click on the destination of the telephone lineextension, you will then be able to see if it is available for calls.

 This will allow you to log out of all Hunt Groups you are part of. This will only take effect if you wereare already logged in. If you werehave already been logged out, no change will happen. When the Feature Code is dialled, you will hear this message playplay: ‘You are no longer available in all Hunt Groups’,Groups’; Thisthis will let you know you have successfully logged in. If you look at the Hunt Groups the Telephone Lineextension is part of and click on the destination of the telephone line,extension, you can see that it is no longer available for calls.

 This will allow you to log in and out of all Hunt Groups you are part of. 
When the Feature Code is dialled, you will hear one of these messages play,play: ‘You are no longer available in all Hunt Groups’Groups’ or ‘youYou are now available in all Hunt Groups’Groups’. This will indicate if you have successfully logged in or out. If you look at the Hunt Groups the Telephone Lineextension is part of and click on the destination of the telephone line,extension, you can see that it is no longer available for calls or is now availableavailable, depending on the current status.

 This feature will play your current telephone line Extension number, and if you are displaying an outbound caller line ID (CLI) it will also play this Number too. The default code is *75 but you can choose to set a new one if you wish.

 This will play the current features that are enabled on the Telephone Line. The default code is *6969, but you can choose to set a new code if you wish.

 This will play the default music that is selected for the customer.

You can selectchange your music choice here.

This will play a message asking you to enter the Number you wish to work with, followed by the # key. This can be a Number or a Feature Code. Once you have entered your Feature Code or Number, it will ask you to enter your PIN. This needs to be set onfor each Numbernumber you wish to work with. This is an extra security feature to protect against any unauthorised changes.

 This feature is used to setsets a code to allow Call Parking. The default parking code is *7. When a call is parkedparked, it will playback the park locationlocation, which is 701 to 720.

 ThereThe aresystem already has default parking locations already set up in the system. up. We recommend thatusing these default locations are used,, but ityou is possible tocan set new ones if you wish. The default codes are 701 to 720. They are used to pick up calls that have been parked using the Park Call Feature Code above.

 This feature willworks playwith the customer's balance. If you are providingprovide customers on a pre-pay basis, this is a good feature for customers to check their balance before topping up.

 You can set a Feature Code to play the last caller’s inbound CLI number. TheIf there is one, the system will play yousend a message to inform you of the last caller's number if there was one.number. It will then offer you the option to call the last caller back by dialling 1one on the handset.

 This Feature Code will log you into all Queues and play the message “You are now available in all Queues”Queues”. If you are not part of any Queues,Queues, you will hearhear, the message “"The number you have dialled does not exist”exist.” 

 This Feature Code will log you out of all Queues.Queues. IfThe user will hear an error message if the Telephone is not part of any Queue, then the user will hear an error message.Queue. If they are part of a Queue, then the user will hearlisten to a message informing them that they have been logged out of all Queues

This Feature Code allows the administrator or reseller to set a reason for logging out. A box will appear below the Feature Code to insert text as the logout message. This will show the text on any Wallboards the Telephone is part of,of and helpshelp a call centre manager know what the agent is doing. For exampleexample, it could show that the agent is on their lunch break. It will also show as a status on the MobeX app,app asand well asbe recorded and shown under reports for the Queue Agent History report.

This Feature code will allow for a simple login and logout under one code. IfThis Queue toggle is perfect if you want agents to dial 1one code to perform both functions, then this Queue toggle is perfect.functions. When the code is dialled, the agent will hear their status as the system will announceannounces if they are logging in or logging out. You could program it on a key on a handsethandset, too.

This feature will allow you to create sound files without having to loglogging in to the system. The file will then savebe saved under Features Advanced - Sounds.Sounds. If you have a lot of sounds to set up for different services, such as IVRsIVRs or comfort messages for callers, then this is a great Feature Code.Code.  You will hear a prompt asking you to record your message at the tone and press the hash # key,key when you have finished recording. Once you press the hash # key, the system will then tell you the recording has been saved and can be viewed on the system under the Sound file settings.settings.

 This feature will dial the last dialled number.

This feature will play a recorded message saying, ‘The number you have called has been changed to 0123456789’. You can enter the redirected number in the box shown in the example above.

Example: point an external number to this feature so that the caller of the original number gets a messaging telling them to redial with the new number.

This feature will direct you to the remote access menu.menu. Once calledcalled, a message will play. ‘Please enter your account number, followed by the hash key’. Please see the Remote Access setup to understand more about this feature.

This feature will callbackcall the last number thatwhich called the Telephone.Telephone extension. It will play a message to the telephone user who dialled the Feature Code with. ‘You were called today at 9.47am from telephone 0123456789’.  Please wait to call the number back.

This feature will allow you to set up a call forwarding with guidance. The caller will be playedgiven the following messagemessage: ‘Please enter your telephone account number followed by the hash key.’ The caller can then enter the last 4four digits of their telephone Extension number or the fullwhole 9 9-digit number. Once enteredentered, they will be asked to enter their PIN and then the hash key. It will then announce what service is currently set up or offer the option to call forward your telephone Extension. Don’t forget you could use the Defaultdefault Featurefeature Codecode for Callcall Forwardforward Unconditionalunconditional (*71), thenfollowed by the number followed by hash, which will perform the same function.

This feature will allow you to othotdesk desk on top of another extension.extension. The Default Feature Code is 55, but you could set up another.

This feature allows you to switch your voicemail on and off. The Default Feature Code is *86, but you can set a different one if you are replacingreplace a system with a different set of Feature Codes.

This feature will allow you to set up a code to access Mailboxes.Mailboxes. You can access the handset's mailbox by pressing the message button (if the handset is already paired with a mailbox already)). This feature will allow you to type in the Mailbox number you wish to access and then the PIN. From there, you can listen to the mailbox messages.

This feature will allowallows you to set up a code to access a particular Mailbox. ThisIt is a useful feature if you are regularly accessingaccess the mailboxmailboxes of other users. 

A good example would be to set up *1000 code for mailbox 1000,1000 and *1001 code for mailbox 1001. This will still require you to input the mailbox PIN number.PIN. From there, you can listen to the mailbox messages.

This feature will allow you to set up a code to access a particular mailbox.mailbox. This is a usefulhelpful feature if you are regularly accessing the mailboxmailboxes of other users. A good example would be to set up *1000 code for mailbox 1000, and *1001 code for mailbox 1001. This will take you straight into the mailbox. From there, you can listen to the mailbox messages.

This option is used if you have created vouchers for customers. This feature isn’t used much anymoreanymore, but the idea was to give a pre-paid customer the ability to buy a voucher in a shop and then use the voucher to top the credit up on their account. Speak to our team if you want to know more about this option.

This feature whenWhen enabled (on), this feature will stop callers who don’t display a number from being able to get through to the Telephone.Telephone. This is a great way to help stop marketing calls whothat withhold their number so that the person receiving the call doesn’t know who they are. The Default Feature Code is *80, but you could set a new one if you wish.one.

This feature will permanently remove the function of withholding your number permanently.number. It will now display your CLI (calling line Identification). The Default Code (withhold number always)permanently) is *76, but you can create a new one if you wish.one.

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

This feature will stop you from displaying your CLI (Calling Line Identification) and will no longer be displayed permanently. The Default Code (withhold number always) is *75, but you can create a new code if you wish..

Example: If you want to match a telephone system you are removing and that system uses a different code,code, then it is possible to create your own.

This feature will enable default routing to any Number or Feature Code that haswith this option set up.option.

When the Feature Code is dialled, a message will play to saysaying ‘the destination has been set’. All default routing for all Numbers or Feature Codes with the above ‘Update this number when setting numbers routing’ is set to yes will be set to default routing. 

This feature will enable normal routing to any Number or Feature Code that has this option set up on it.

When the Feature Code is dial,dialled, a message will play to saysays, ‘theThe destination has been set’.set.’ All normal routing for all Numbers or Feature Codes with the above ‘Update this number when setting numbers routing’ is set to yes will be set to normal routing.

This feature will enable a particular time group routing to any Number or Feature Code that haswith this option. 

When the Feature Code is dialled, a message will play to say ‘the destination has been set’. All Numbers or Feature Codes with the above time and date route will be enabled, and the routing will change to whatever option has been set.