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  Hold a Call When you have either made or received a call.  You can place the caller on hold by pressing the hold key. The caller will hear the music on hold that has been set up for your handset or system hold music. (You can test ...

Transferring callings Calls can be transferred to another internal party or an external 3rd party.   When you are in a call with another caller, the transfer button appears on the screen.   Press the transfer button, and the following di...

You can call your internal contacts using video calling. They must be using one of the MobeX suite of software available or a hardware device like another MobeX Touch. When making a video call. You can make adjustments to the angle of the tablet...

Because the MobeX Touch uses a wireless Bluetooth connection for the handpiece, you can move around the office or home with ease while on a call. Of course, that can present some extra problems, too. Don't worry—your MobeX Touch has you covered. Lost my handp...

If a team member is on the phone, the handset icon by the side of their picture indicates they are on a call. Pressing their avatar presence key will bring up more information about your co-worker. You can create a call-back alert by se...

Up to 30 numbers can be saved in your Last Number Redial list (LNR). You can access this list from the keypad.   It is this Icon   If you have entered a number in the dial number window. The LNR key is replaced with a delete key. T...

Notifications can be found on the left-hand side of the screen and is indicated by the icon of a bell If you have any notifications, this will be indicated by the bell notification icon having a number beside it. Clicking on the...

Call history can be found on the left-hand side of the screen. This is the call history icon   Call history information is stored centrally on the servers, allowing you to see any calls made from the same extension, regardless if it is on MobeX Touch...

The In-Call Cloud phonebook icon will appear when a new inbound or outbound call is made from the device. When you have a call in progress, regardless of whether it is an inbound or outbound call.   It may provide you with information about the ca...

Dynamic caller information provides you with details about the callers and called numbers, as well as their previous call contact history with other extension users within your company.     Whilst in a call, press the info button t...

A three-party conference can be set up whilst in a call with another person.     Pressing the conf button will show the following screen. It has placed the other party on hold and opened the dial window to allow you to dial an...

Incoming call notification works in the same way as all notifications on any Android device.  If you are not using or have closed the MobeX app. A notification window will pop up on the right-hand side at the top of the screen. When yo...

Call waiting is a selectable option that allows more calls to be delivered to the device even when you are on an existing call.   It is enabled and disabled under settings.   Click on your picture icon to show the call waiting settings.   You...

To help others understand your current availability within the operation of the phone system. You can change your status.   Click on your picture avatar to open the settings page. There are three statuses to choose from. Availa...

    You can enable and disable video calling using the settings on the system setup page. Click on your picture avatar. This will open the following settings dropdown menu.   Select the System Settings option. ...

You can enable and disable handpiece actions using simple settings on the system setup page. Click on your picture avatar. This will open the following settings dropdown menu.   Select the System Settings option. ...

To provide some extra security for the use of your handset. It is possible to restrict some features within the MobeX software. To enable and disable this feature first click on your picture avatar on the top right of the screen. T...

Microsoft single sign on or better known as Microsoft SSO can be found under Features, then People. Please Note: If you enable Microsoft SSO, MFA will be disabled for the user account on the portal.  Setting up as the End User As the end user, the...

The Documentation tab is located on the left-hand side of the screen. There are 3 sections containing various useful information about products and services. The User Guide tab contains all guides for the Portal Feature Guide, the Mobex suite of product...

User Guides can be found under documentation on the left-hand side of the portal.   Each of the items above is a clickable link that will take you to the user guide of your choice.   Because this is an online user guide, specifically the portal s...