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SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 characters long; messages longer than this will be split into multiple messages. The platform can send and receive text messages to some of the system's Geographic...

Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stored in a Mailbox. When you click on the Fax tab, it shows the mailbox list. From here, you can switch to one of the mailboxes to see any fax messages that ma...

Voicemails can be found under Messages - Voicemails. Here, you can find all the voicemail messages that can be stored in a mailbox.   You can select the Mailbox you would like to view. You can th...

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You can link 2 calls together via the portal. This could be useful if someone wanted to link 2 external calls together or asked for a call to be connected to their tele...

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a document in either PDF, PS, or TXT format. The system will not accept another document format. Click the ‘Choose file’ button and upload the file y...

Send Message can be found under Actions, Send Message. This allows you to send internal messages to handsets. It works similarly to an SMS message, except it only displays on a compatible internal handset. Please ensure you send it to a compatible handset, as...

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS, which will immediately take you to the screen below. SMS are sent from Numbers that are part of your account. Some numbers can not only send SMS messages but a...

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag and drop calls to different Extensions, Hunt Groups or Queues. You may also want to consider using a MobeX desktop app, as this is much smoother to use with highe...

You can enable Multi-Factor Authentication by navigating to the People tab on the portal. Go to Features > People. Go to the MFA section to get started.

The portal can be viewed in dark and normal mode to enable better viewing in different light conditions. This can be achieved by changing the settings at the top of every part of the portal. Slide the switch to the right to enable dark mode. ...

To log in to the Voicemail system (VM) from any device/ extension, you can dial the default feature code *1 Once dialled *1, the system will answer with one of the following messages. 'Welcome to voicemail; please enter your mailbox number.'  This means y...

Access Voicemail System Dial *1 or press the message waiting  Listen to messages Dial 1 To rewind and fast forward the message * to rewind # to fast forward To repeat the message Dial 5 To Delete Dial 7 To Pe...

Once your service provider has set up your MobeX licences, you will receive an email like the one below. Simply click the link, and you will be taken directly to the MobeX login portal. If you don’t receive an email, check your spam...

Click the avatar icon in the top left corner to open the settings tab. Here, you will see “Change Profile Picture.” Clicking this will open the following screen.   Upload your image here and follow the specifications. This wil...

As shown before, clicking your profile picture brings you to the settings page. Here, you can see your profile name and extension number. Underneath this is a status option that allows you to inform others about what you are currently doing/working o...

Above is an image of the MobeX Web home page. This includes your Presence/BLF keys, manual speed dials and a dial pad. Presence / BLF (Busy Lamp Field) Hovering over the users name bar will display the following options: Call the u...

Your service provider can set up manual speed dials for you; these will then appear on the home page, as shown below:

Enter the number you wish to dial in the dial pad on the right of the interface. Press for a voice call. You can change your outbound caller identification by selecting a different number in the ID box. Or, you can press for a vide...

Calling Screen (Voice call) Ringing destination  On a call  Call options (Voice call) Bring up the dial pad whilst you are on a call to enter DTMF tones Place the call on hold Resume t...

Input the number to transfer the call to  Blind transfer (Directly transfer the call to the user/number without speaking to them first). Attended transfer (Speak with the user before proceeding with the transfer). Transfer the ca...