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Number Porting
Automatic number porting allows numbers to be loaded directly onto a customer’s account.
Mailboxes
Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mailboxes and whether they are used. The voicemail system user guide is available here. When you click on one of the mailbox numbers, it will take y...
Report and Email Examples
Different reports and emails that can be produced and or automatically sent from the portal.
Numbers - Advanced Settings
Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to stay connected to the outside world. Don’t forget that you can also port numbers from other providers into the platform to keep customers' existing numbers. You ca...
MobeX
Total control of your MobeX software suite.
Page Groups
Page groups can be found under Features - Page Groups. To make page extensions and their speakers go off the hook, you need to set up a Page Group. Go to Page Groups and select ‘New’. Page Group Settings NameGive it an appropriate name like ‘page whole o...
Voice Calling and in call features
Video Calling
One-to-one video calling (also known as direct video calling).
Feature Guide
Mobile App
Mailbox message transcription
It's now possible to have your voicemail messages attached to an email and sent to you, and you can also now enable VM transcription. When the VM message is received, the call will be transcribed and added to the email sent to the user. It is ...
People - system users
This section can be found under Features—People. Here, you can add people who can log in to the system. You can change their access control type, such as simple user or administrator. Click New on the right-hand side to add a new user/person. If you use the ...
Setting up your MobeX UC client for the first time
Pickup Groups + Direct call pickup
Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to take calls from another ringing telephone extension. They are perfect for an office where people need to answer each other's phones. Our recommendation is to crea...
First time use
Queues
Queues are a great way to control high volumes of calls around an office where' agents' are available to answer. Using a queue can assist the person calling the company and the company answering the calls. It will help streamline calls by distributing them amo...
Features
Speed Dials (Shared)
Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials between all telephone Extensions. You can activate this on one Extension by going to the telephone extension and choosing the Extension. The option is at the bottom ...