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The dial pad is used for call control and to enter new numbers that may not appear on your presence screen or in your contacts, which are saved in your Cloud Phonebook. The top number window displays the caller ID number you are cu...

Email Reports can be found under Reports on the left-hand tab. To create an email report, click the New button on the right-hand side.   Depending on the type of report you require. The options will change to suit your parameters. ...

  The Transaction Data Record (TDR) Downloads Tab is used to bulk download TDR information for partners who wish to use an external billing system. TDR Downloads can be found on the left-hand side under the reports tab  It is recommended that you do not ope...

The mailbox bulk change option can be found on the right-hand side of the screen under Features, Mailboxes. Mailbox Settings Select the mailboxes you would like to perform a bulk change on. You can select them one by one by 'Add selected' when high...

Automatic number porting allows numbers to be loaded directly onto a customer’s account. The ported numbers become live straight away, allowing you to use them for outbound CLI presentation. This also enables you to configure number routing within the system....

Number porting can be found under Commerce, and then select the Number Porting tab. To initiate a new number port, select the "New" button located at the bottom right-hand side of the page.   Ensure that you have loaded t...

This section explains what you need to do once number porting is in progress. You will see your numbers and newly ported numbers under the same section of numbers in the portal, which can be found on the left-hand side under features, then numbers.   Y...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called All Queues abandoned calls and the report type is Queu...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called All Queues abandoned calls and the report type is Queu...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called Daily Report xxx and the report type is Extensions rep...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called Sales Queue and the report type is Queue - agents ...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called Luke - Queue Detailed test and the report type is Queu...

Please refer to the Kuando MobeX Busylight for details on how to enable the SOS help button. The SOS help button is used for notifying your supervisor that you require assistance.

Logos are currently available on MobeX Touch, Web and will later be added to UC. Go to the MobeX tab, then select the Logos tab. MobeX logos enable you to upload your own or your customers' logos to MobeX products. If you have a partner account and upload ...

Hold groups are currently available on MobeX Touch and will later be added to Web and UC. Go to the MobeX tab, then select the Hold Group tab. To create a new Hold Group, click the New button on the bottom right-hand side of the screen. Give...

Go to the MobeX tab, then select the MobeX Web tab.   This tab is used to take you directly to the web page for the web-based client You browser will open the following page or try to. You may need to allow the page to use the pop-up box. P...

Quick dial numbers you may use regularly. Pressing the speed dial icon next to the presence icon will display any speed dials that have been set up for you.   These speed dials are preprogrammed via the telephone portal. Please speak to your serv...

Favourites The Favourites tab is a great way to keep your most-used contact/ numbers all in one place.     Using the search bar at the top can help you find contacts in your Favourites, but this usually isn’t necessary, as th...

Hold and Resume calls Whilst you are in a call, any buttons that are in a solid state can be used to perform different functions.   Pressing the Hold key will place the other party on hold.    The hold button will then become a resume key....

Hold and Resume calls Whilst you are in a call, any buttons that are in a solid state can be used to perform different functions.     Pressing the mute key will disable your microphone.     Pressing it again will enable your microphone...