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Extensions or Telephone Accounts are a key part of the hosted telephone network. This section allows you to set up new telephone extensions or SIP trunks for those who still wish to use legacy telephone systems. Go to Features - Extensions within a customer...

Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This service creates hot desk extensions dedicated to other telephone extensions, allowing users to log in on top of these extensions. These would normally be physical...

Text-to-speech allows the creation of sound files using computer-generated voices to read out your chosen written text. This service has been around for many years, however when a text-to-speech (TTS) service was generated, it sounded very robotic. This made t...

Time and date routes can be found on Features—Times and Dates. This can automate some system changes based on times and dates. The options can be very flexible and set up to suit most if not all, circumstances. As an example, we will use the below as our gu...

The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association). This list is the UK’s only official ‘Do Not Call’ register for landline & mobile numbers. It allows people and businesses to opt out of unsolicited live sales and...

This function can be found under Features Advanced - The Blacklist. The Blacklist is designed to hold a large volume of numbers (100,000). Numbers entered must be 10 or 11 digits long and always start with a zero. This works similarly to the classes of se...

Cloud Phonebook can be found under the Feature Advanced tab.  First, you need to activate the Cloud Phonebook here.   Once enabled, you can enter the numbers you wish to store in the cloud phonebook. This service uses a function call...

This can be found under Features Advanced - Disaster Recovery. This is an important feature as it allows customers to route their inbound Numbers to another destination should the telephony software or network fail completely. The upstream carriers will rerou...

Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create a dialling code before a number to enable a feature like custom Caller Identification or Set Call Forward. Click ‘new’ at the bottom right to creat...