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Cloud Phonebook The cloud phonebook (CPB) functions similarly to the local contacts tab. The cloud phonebook tab uses contacts from the cloud telephone directory configured within the telephone system.   Please get in touch with your service provid...

Call History   The call history icon is located at the bottom of the screen.   You can view all calls, including video calls, that you have received or made with this extension, as well as calls made by any other devices with the same extension ...

Starting a call Using the blue handset button at the bottom of the screen      You can navigate to the dial screen.   Using the keypad, you can enter an external or internal telephone number.   Sometimes, you may see the call key greyed out. ...

Transferring calls. Blind transfer Whilst you are on a call, you can transfer the call to a third party. To do this, press the transfer key.   Once you have pressed the transfer, you will see this new screen. This allows you t...

Device swapping is a valuable tool that allows you to move from one device to another. This is great if you have arrived at your desk while on a call. You can now switch to your desk phone with just one button push. Whilst you are on a call, you ca...

Conference calling (3-party) Whilst in a call, you can create a conference call with another party.   Press the conference key to place the first person in the conference.       You will see this person call waiting for the...

You must create the customer before activating any of the customer features. This customer will sit below your account, and you can switch to each customer from within your account. Your account is referred to as the top-level account. This makes...

Add Wizard can be found under the features menu on the left-hand side. Person It is possible to use the add wizard to add just telephone extensions and mailboxes without associating a person with the extension.   However, adding a person's deta...