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Call recording bundles can be found under Features - Call Recording Bundles. There are several call recording options for you to choose from. 1. Per Extension Only with SFTP & Email This is a call recording free storage bundle with unlimited storage for...

Call Recording can be found under Features - Call Recordings. Call recording is helpful for training and monitoring purposes. Please remember that if you or your customers are making card payments over the phone, you must ensure these calls are not recorded. ...

Under call recording bundles, you can now have the call recording transcribed.   To perform this function, go to a call recording within the call recording group. Find a call recording you want to transcribe and click on the ’Transcribe’  word on the right sid...

Classes of Service can be found under Features - Classes of Service. This feature allows you to bar Extensions from being able to call specific numbers or numbers starting with a particular area code. This helps reduce costs with expensive calls and can stop ...

Conferences can be found under Features - Conferences. Conferencing is integrated into the system and is beneficial if you require many people to join a voice conference. To set this up, go to Conferences and select ‘New’. Choose a conference code or leav...

Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Numbers. You can use Feature Codes to create simple routes to destinations. An example may be creating a Feature Code like ‘200’ and pointing this to the sales Hunt Gro...

Standard Feature Codes on our System The following Feature Codes are integrated into our system. Some codes can be overwritten by entering new Feature Codes within the customer's system setup.  Code Usage *1 Listen to Voicemail ...

This setup will include multiple menu options. All options can be found under the Feature menu. Time & Dates sections covered automated routing, such as out-of-hours. However, setting night services manually can be achieved using ‘Set Number Routing’ by a fea...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always several options that you can choose, but not all options are available in all parts of the portal (this is to make it easier to navigate the system). We have limit...

A Hunt Group is used to call more than one telephone extension. There can be different levels in a Hunt Group. For example, call the receptionist on level 1 and all staff on level 2. If no one answers, the call will go to the end destination (default), which c...

IVR Menu stands for Integrated Voice Response Menu. The telephone system sends a message, and the person calling responds by dialling the desired destination. For example: ‘Thanks for calling Jo’s salon. For appointments, press 1; to pay your bill, press 2’.To...

Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mailboxes and whether they are used. The voicemail system user guide is available here. When you click on one of the mailbox numbers, it will take y...

Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to stay connected to the outside world. Don’t forget that you can also port numbers from other providers into the platform to keep customers' existing numbers. You ca...

Page groups can be found under Features - Page Groups. To make page extensions and their speakers go off the hook, you need to set up a Page Group. Go to Page Groups and select ‘New’.  Page Group Settings NameGive it an appropriate name like ‘page whole o...

Download the desktop Windows client by clicking here - https://downloads.mobex.app/download/mobex_uc/prod/windows You can also download it from the Windows app store. Check out the app store and search for 'MobeX.

After downloading the app, you must install it to run it on your Windows PC. The minimum requirements are Windows 10 or later At least a 4-core processor (Intel i3 or equivalent and above) 8 GB or more of RAM At least 300MB of...

The configuration menu can be found by clicking on the top right-hand side of your user name or picture. Click on the configuration tab to open the configuration page. Hovering over the 'I' in a circle will give you a tip for the setting....

We have enabled a logging option to help identify issues that may occur. The log screen doesn't generally need to be viewed or used, but your service provider may ask for a screenshot of the page when opened. The page will look similar to this.

Generally, there isn't any need to log out of the software app. However, if you wish to log out, you can find the option underneath the configuration settings.   Once you have logged out, you will be redirected to the login sc...

It's now possible to have your voicemail messages attached to an email and sent to you, and you can also now enable VM transcription. When the VM message is received, the call will be transcribed and added to the email sent to the user. It is ...