Search Results

To ensure you receive notifications for new messages, go to Settings by clicking on your avatar. Look under general settings Make sure your chat notifications are enabled.

When you receive a file in chat, you can view, save, or share it again.   This is a video file received. Click on the play button to watch the video. You can then download the video to your device or click on the share file at the ...

Easily receive and access files shared in chat. Once you have received a PDF file, you can click on it to show an in-screen preview. Scroll up and down to preview your PDF. Click the download icon to save to you...

AI agents normally involve a fair amount of programming and tweaking. Because we have already done the hard part of embedding the Agent directly into the system's core network, the clever stuff is already set up and ready to roll out as soon as you set some ba...

Calls can be found under the AI submenu in the left menu. Date and time to show the start of the call. The Agent ID identifies the type of agent used. There are currently 3 types of agents, and the letter indicates the type....

Messages can be found in the left menu under the AI submenu. The full screen will give you a summary of each message received. You can search for messages within a particular time frame by adjusting the search options. Clicking...

Please visit the dedicated user guide for Speech Analytics

AI for extensions This section, 'for Extensions', enables the AI Agents to understand what is going on within the telephone system. How and who to transfer calls to, and what to do if the person isn't avaiable. Extension: The extension shows the...

AI for Feature codes This section, 'for Feature codes', enables the AI Agents to understand what is going on within the telephone system. Which Hunt Groups or Queues can calls be transferred to? Code: The code is the feature code that you can ...

Visual notifications during a call can be helpful, especially if your application is closed. When you are on a call but have the application minimised. You will see a flashing icon in your system tray on the bottom-right of your Windows PC screen. Thi...

First-time use Go to the left menu and select the AI option. Scroll down to Speech Analytics. If this is the first time you are using speech analytics, you need to enable the service by subscribing to a plan. Choose a plan. Then 'Save Changes' ...

It will automatically log you in to this new page in a separate tab. You can then click on one of the call recording groups. In this case, I'm going to choose SALES. You can change your period from here. To here to pick a particular date rate you ...

As you can see, it provides quite a lot of detail. You can also download your query as a PDF here once you have got your answer or you can copy the text into the clip or paste it somewhere else. Here is where you can download the file and then open it. ...

You can link your customers' Microsoft and Google accounts to their accounts within the portal You can find the relevant documentation here under the Documentation. Select Tech Docs  Choose your required integration     ...

API Documentation - If you are not signed in, you can view the public API documentation. If you are signed in and have the appropriate permissions, you can also test API requests directly from the documentation page. For testing purposes, we recommend usin...

In the menu on the left-hand side, you can access a lot of useful documentation. This is only avaiable based on your user permissions. You will find User Guides, Brochures, Images & Tech Documents User Guides: you will find everyt...

  Extensions - Lite work exactly the same as the normal extensions, with one feature removed. The extension can't make outbound calls; it only makes internal calls. It is designed to work as an extension in a school or hotel, where call traffic to these exte...

Under Settings, then Customer, you will find some settings that can be changed to allow the default set-up of this particular customer. Customer Setting These settings are fixed and are entered by your provider. Please contact them for any change...