- These are the inboxes that you and your team have access to
- Inbox & Archive Folders
- Filter - Allows you to view conversations that are assigned to you, a team (if you are in one), unread or all unassigned.
- Starts a conversation with a contact(s) or tags (bulk broadcast)
- See who chat is assigned to, and click here to re-assign chat to a colleague or team
- Mark as unread & Archive (moves chat from inbox to Archive)
- Tags - Find existing or create new. Suitable for bulk broadcasting & associating a contact to something other than their name
- Other parties in the chat, including yourself, customers, colleagues or bots
- Your conversations with customers.
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