Natural Chat

1. When you see this message (Type something to send... (this is a natural chat window)), it means the 24 hour window with the customer has expired. However, you can free-type or send any media to your contact.
2. When a message or file has been sent, the recipient of the conversation will automatically receive “You have been sent an update:

Note: This message will be only be received if the conversation is after the 24 restriction.