References

This can be found under Features Advanced - Disaster Recovery. This is an important feature as i...

This feature is found under Features Advanced and is used for uploading Music On Hold for the sys...

Found under Features Advanced Pattern Menus, customers can dial through the system using this ser...

Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed r...

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag...

Once you have set up the extension and handset, it will be connected to our server, and the new e...

Queue Agent History can be found under Reports - Queue Agent History. A history report can show ...

Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to ...

AI for Feature codes This section, 'for Feature codes', enables the AI Agents to understand what...

Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...

Widget Wallboards Here, you can build a customised wallboard to display a wide range of informat...

Alerts can be used for several vital notifications and are one of the best ways to monitor expens...

Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Num...

Call Recording Bundles Call recording bundles can be found under AI Call Intelligence - Call R...

AI agents normally involve a fair amount of programming and tweaking. Because we have already don...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...