References
Listed below is all the known content in the system that links to this item.
Standard Feature Codes on the System
Standard Feature Codes on our System The following Feature Codes are integrated into our system....
Set Number Routing by Feature Code
This setup will include multiple menu options. All options can be found under the Feature menu. ...
Disaster Recovery
This can be found under Features Advanced - Disaster Recovery. This is an important feature as i...
Pattern Menus
Found under Features Advanced Pattern Menus, customers can dial through the system using this ser...
Remote access
This feature can be found under Features Advanced - Remote Access. This service would typically ...
Web URLs
A web URL notification is a way of pushing a signal to somewhere else, like a webpage or another ...
Manual Routing using feature codes & how to set them up.
A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as ...
Feature Prefixes
Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create...
Classes of Service
Classes of Service can be found under Features - Classes of Service. This feature allows you to ...
Conferences - (Voice)
Conferences can be found under Features - Conferences. Conferencing is integrated into the s...
Queues
Queues are a great way to control high volumes of calls around an office where' agents' are avail...
Speed Dials
Speed Dials can be found by selecting the speed dial icon at the top of the page. ...
Transcription For Call Recording Bundles - One by One
Under call recording bundles, you can have the call recording transcribed.To perform this functio...
Automatic Transcription For Call Recording Bundles
Under call recording bundles, you can have the call recording transcribed. You can also enable a...
Numbers - Advanced Settings
Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to ...
Hunt Groups - Advanced Settings
A Hunt Group is used to call more than one telephone extension. There can be different levels in ...
Extensions - Advanced Settings
Extensions or Telephone Accounts are a key part of the hosted telephone network. This section all...
Times and Dates
Time and date routes can be found on Features—Times and Dates. This can automate some system chan...
IVR Menus
IVR Menu stands for Integrated Voice Response Menu. The telephone system plays a message, and the...
Feature Codes
Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Num...
Call Recording Bundles
Call Recording Bundles Call recording bundles can be found under AI Call Intelligence - Call R...
Agents
AI agents normally involve a fair amount of programming and tweaking. Because we have already don...
Route Calls To - Default Destinations Options (including dial features)
Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always ...