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Direct Voicemail You can leave a voicemail (VM) message directly in a user’s mailbox without ringing their extension. This is useful if you know they are busy and it's best not to disturb them.   There are a few ways to do this. One option is to l...

Under commerce, customer, find the customer you wish to add the Bubble service to.   Change the Bubble & MobeX UC integration: to Yes Then click Save. Then return to the Bubble & MobeX UC Settings: to copy the customer's acc...

MobeX Speed Dial - Icons     By adding feature codes to the provisioning settings within the main customer provisioning system or the custom provisioning of an individual extension. You can add icons to your MobeX client application There...

To direct a call or leave a message directly to someones voicemail box. First, click on the avatar of the person.   Then press the voicemail button next to the extension number.     This will call the person's voicemail rathe...

  You can place a voicemail (VM) message directly into a voicemail box rather than ringing their user. This could be useful if you know someone is busy and it's best not to disturb them.   You can do this in several ways. First, click the person's a...

Visual voicemail is available under the icon toolbar on the left-hand side menu. If you have any new voicemail messages, you will be notified by the red badge circle. Here we are showing 4 new messages. The new message will show wi...

      Voicemail-to-email is available for the MobeX touch and can be added or removed via the portal feature guide.     Any voicemails received via the portal will generate a voice recording and its transcription, and be sen...

V2.14 Added support for custom ringtones on calls Silence chat notifications V2.1.0 File Sharing & Media Support: You can now share files directly in chat. Enjoy in-app video and audio playback, plus image preview for a smoother media experience. File Uploads:...

V1.0.5 Correction applied to the number input for dialling: The device was not respecting the selected position for inserting or removing a new number. Implemented to display answered by voicemail on the call history. Implemented to display the CL...

We do our best to keep the manual as up to date as possible; sometimes you may see things appear in the manual before they even appear in the portal. This is because we have a few versions of the complete system running. A production version that everyone will...

There are some quick link buttons to help you navigate around the portal easily.   Depending on your login credentials, you will see six or fewer buttons. Here are the quick links for adding people and extensions. (Service providers also have a...

Once an outbound call or video call has been made, the Redial key will appear on the right-hand side of the voice call key. Press the redial key to display the available redial numbers. The last 30 numbers called will be shown in ...

Portal enablement There are a few steps the hosted provider must implement to ensure the Service Office Solution (SOS) functions as expected. Part of this is the branding of the solution, the billing facilities and the parent/child relationship with the...

Create a normal customer account for your Serviced Office Solution (SOS).      Once the above has been set up, please inform the hosted provider to enable the service office mode.   The reseller can start to build the Service...

Before you begin to add Service Office Customers SOC to the portal, it is recommended that you create a rate plan.   Create a rate plan within the Serviced Office Solution (SOS) account. This can now be assigned to your Service Office Customers (SO...

It's now time to create your Service Office Customers.   This can be done in the normal way of setting up customers on the portal. Please refer to our normal portal guide for creating a customer.   Customers' extensions for all Service Office Custo...

Now you have some customers with extensions under various Service Office Customers. You can now allocate the customer extensions to the receptionist console.   To enable office service mode, you need to enter the provisioning settings within the tele...

When programming the Service Office Customer divert numbers, be sure to enter the names for the numbers and the telephone extensions to make it easy for reception to identify incoming calls and names in the MobeX Reception Console.   ...