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      Voicemail-to-email is available for the MobeX touch and can be added or removed via the portal feature guide.     Any voicemails received via the portal will generate a voice recording and its transcription, and be sen...

25/01/2026 Direct Voicemail

26/01/2026  Visual voicemail 25/01/2026 Direct Voicemail

23/01/2026    Provisioning to include feature codes, bulk change to extensions adding emergency details, partner section added for adjustments to customers' setup (CRM Bubble) 07/01/2026    Call recording bundles - Sentiment added as sta...

There are some quick link buttons to help you navigate around the portal easily.   Depending on your login credentials, you will see six or fewer buttons. Here are the quick links for adding people and extensions. (Service providers also have a...

Once an outbound call or video call has been made, the Redial key will appear on the right-hand side of the voice call key. Press the redial key to display the available redial numbers. The last 30 numbers called will be shown in ...

Portal enablement There are a few steps the hosted provider must implement to ensure the Service Office Solution (SOS) functions as expected. Part of this is the branding of the solution, the billing facilities and the parent/child relationship with the...

Create a normal customer account for your Serviced Office Solution (SOS).      Once the above has been set up, please inform the hosted provider to enable the service office mode.   The reseller can start to build the Service...

Before you begin to add Service Office Customers SOC to the portal, it is recommended that you create a rate plan.   Create a rate plan within the Serviced Office Solution (SOS) account. This can now be assigned to your Service Office Customers (SO...

It's now time to create your Service Office Customers.   This can be done in the normal way of setting up customers on the portal. Please refer to our normal portal guide for creating a customer.   Customers' extensions for all Service Office Custo...

Now you have some customers with extensions under various Service Office Customers. You can now allocate the customer extensions to the receptionist console.   To enable office service mode, you need to enter the provisioning settings within the tele...

When programming the Service Office Customer divert numbers, be sure to enter the names for the numbers and the telephone extensions to make it easy for reception to identify incoming calls and names in the MobeX Reception Console.   ...

Create a feature code for each SOC account. This can be done by using the menu on the left-hand side. Go to Features, then Feature Codes and click Add in the bottom right-hand side.        Give the Feature code a number; we reco...

When adding the number for the Service Office Customer SOC account, you must include additional information for the Service Office Solution SOS Reception person to identify which diverted number is being presented at reception.      ...

When adding a telephone extension, it is helpful to others to see who is calling them, and it makes it easier for them to be identified.   When adding an extension, it is recommended to include the company name, as well as the first and, if possible,...

As an example of how the routing will flow, here is a simple hunt group.  Set the hunt group up in the normal way, by going to Features, then Hunt Groups. Once here, select new, name the hunt group and save. Then add a destination, ...

Once you have created a MobeX account for the reception extension, you can start to see the benefits.   Set up your MobeX extension using this guide.   Understand more about MobeX Web or MobeX UC using these links. Reception ca...

When you are on a live call, you will see the Swap icon.     The Swap icon lets you move the current call to another device. It performs a blind transfer back to your own extension number, causing all devices on that extension to ring.   To ta...

When you are in a call, you will see a Swap Icon.   The swap icon allows for the current call to be moved to another device. It performs a blind transfer back to your own extension number, causing all devices on that extension to ring again.   To...

After installation of the MobeX UC desktop software, you can enable the Teams Plugin Once enabled, it gives you a minimum appearance of MobeX as everything you want to do can be controlled within Team. You can however switch back to...