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Using the dial pad You can make an internal call in several ways.   You can dial the four or nine-digit extension number.    Once you have entered the number, press the dial key.      If the dial key is greyed out like this.        Please...

The dial pad is used for call control and to enter new numbers that may not appear on your presence screen or in your contacts, which are saved in your Cloud Phonebook. The top number window displays the caller ID number you are cu...

Answering an inbound call When receiving an inbound call, you can answer it in two ways:   The first is to press the green Answer key.       The second is to use the shortcut keyboard keys. This can be done by pressing the sp...

Call Transfer You can transfer a call to another party in several ways. You can even transfer a call before answering it. To perform a pre-answer transfer, follow this method.   Press the Transfer key to open the next screen. On...

Holding Calls         If you press the 'Hold' button, the current caller will be placed on hold. The button will change to a blue Resume button. Pressing the resume button will remove the current call from hold and reconnect it to you.   The s...

Group Holding If Group holding has been enabled on the telephone portal for you (speak to your telephone provider). You will see an extra icon on the left-hand side of the app window. This clever function lets you place a call into a gr...

Call Mute While on a call, you can mute or unmute your microphone. Muting prevents the other party from hearing you. Just remember to unmute yourself when you're ready to rejoin the conversation.   The keyboard shortcut for this is Shift + Alt + M. ...

DTMF Tones Opening the keypad during a call lets you send DTMF tones, which are helpful when you need to dial options (e.g., "Press 1 for Sales") or enter a PIN, such as for banking services.   When the key is pressed, a new pop-up window appe...

Cloud Phonebook update whilst in a call It is also possible to update the cloud phonebook entry whilst making or receiving a call. Click on the edit icon to open the edit page window.

Conference calling (3-way) Whilst in a call with another party. You can create a dynamic call conference with up to two other parties by placing the first caller into the conference room.     Press the conference button to start the conferenc...

Conferencing with multiple people is easy in MobeX Web. You can even invite external participants to join. Clicking the Conference tab will open a new browser tab and take you to the Conference settings.   This will open a new webpage ...

Group Hold is a great way to move calls between extensions without transferring the call. Group hold must first be enabled and configured by your provider in the telephone system portal. Once this is done. You can then utilise the group hold service. ...

Under call recording bundles, you can have the call recording transcribed. You can also enable auto-transcription under call recording options and choose how many hours to include in the bundle. NB You will notice that not all call recordings can be transcri...

Bulk Changes At the top level, you can see an overview of the numbers you have already allocated. It is possible to make global changes to all or some of the numbers. Under other options, you can choose bulk change. First, ...

  Bulk Change   At the bottom of the main Extensions page, you will find the option for bulk change underneath other options.   First, add only the extensions you wish to modify. Mo...

Redial The redial key is available after you have dialled the first number.    The list displays the last 30 numbers called. If you have dialled a number from the list, it moves to the top as the most recently dialled number. ...

Direct Voicemail   You can place a voicemail (VM) message directly into someone’s voicemail mailbox instead of ringing their handset. This is useful if you know the person is busy and don’t want to disturb them.   There are a few ways to do this....

Redial The redial key is available after you have dialled the first number.    It will display the last 30 numbers called. If you dial a number from the list, it will automatically move to the top as the most recently dialled n...