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Enabling Speech Analytics

Speech Analytics

First-time use Go to the left menu and select the AI option. Scroll down to Speech Analytics. If this is the first time you are using speech analytics, you need to enable the service by subscribing to a plan. Choose a plan. Then 'Save Changes' ...

Creat your query

Speech Analytics

It will automatically log you in to this new page in a separate tab. You can then click on one of the call recording groups. In this case, I'm going to choose SALES. You can change your period from here. To here to pick a particular date rate you ...

Export Your Report to a PDF or Text

Speech Analytics

As you can see, it provides quite a lot of detail. You can also download your query as a PDF here once you have got your answer or you can copy the text into the clip or paste it somewhere else. Here is where you can download the file and then open it. ...

SAML & SSO services

Portal Feature Guide Partners Only

You can link your customers' Microsoft and Google accounts to their accounts within the portal You can find the relevant documentation here under the Documentation. Select Tech Docs  Choose your required integration     ...

API Documentation

Portal Feature Guide Partners Only

API Documentation - If you are not signed in, you can view the public API documentation. If you are signed in and have the appropriate permissions, you can also test API requests directly from the documentation page. For testing purposes, we recommend usin...

Documentation

Portal Feature Guide Partners Only

In the menu on the left-hand side, you can access a lot of useful documentation. This is only avaiable based on your user permissions. You will find User Guides, Brochures, Images & Tech Documents User Guides: you will find everyt...