Search Results

To get started, you need access to a Microsoft Teams account. You will also need a MobeX UC account to use the desktop application. This requires a MobeX licence from your service provider. Once you have your licence, you will also need to gain access to the ...

Before you can use MobeX 4Teams on your Mobile device or Desktop, you first need to install the correct applications.  ​ For desktop users: Please install the MobeX UC desktop application and Microsoft Teams.   ​Please note that specific firewall rules are n...

How to find MobeX 4Teams Open Microsoft Teams and go to the App marketplace. Search in the marketplace for “MobeX” and you will find the MobeX 4Teams App.       Click on the Add button to install the app. Then, click Add ag...

Enter the number you wish to dial using the on-screen keypad or by typing it into the box above.    Then, press the green phone icon to start the call. You will then see the call 'in progress' appear on the screen. Mobex UC ...

When you receive an inbound call, MobeX UC will display this screen.   Press the green phone icon to answer the call, or the red icon to refuse it.   If you don't have the MobeX UC window open, a notification window will appear in the bottom-ri...

1. If you encounter the error message below when logging into MobeX 4Teams desktop, please verify that you are logged in correctly to your MobeX software and try again.   2. When logging into MobeX 4Teams on your mobile, if you get s...

If the Cloud Phonebook is enabled in the hosted telephone portal, all your contacts will sync and appear as follows: On the desktop or web app, the Contacts appear on the right-hand side of the screen.    You can search for a number at...

In the Desktop or Web version of Teams, call history is accessed in a similar way to the Contacts.   On the right-hand side of the screen, you will find a tab at the top that defaults to the Contacts. To view call history, click the History tab. ...

As this is an Android device, you will need to complete a first-time setup process.   Follow each of the screens to get the most out of your tablet.   Built for the UK market, however, if you wish to change language, you can do so here. ...

The presence of avatars helps you understand each team member's current status. This can be useful when transferring telephone calls to colleagues.   Luke doesn't have a status badge. This means that Luke is available for calls. ...

The dial pad is used for call control and to enter new numbers that may not appear on your presence screen or in your contacts, which are saved in your Cloud Phonebook. The top number window displays the caller ID number you are cu...

Speed Dials can be found by selecting the speed dial icon at the top of the page.  Speed Dials are added to the MobeX Touch via the auto provisioning system on the portal. Please speak to your Administrator or Telephone system provider...

Email Reports can be found under Reports on the left-hand tab. To create an email report, click the New button on the right-hand side.   Depending on the type of report you require. The options will change to suit your parameters. ...

  The Transaction Data Record (TDR) Downloads Tab is used to bulk download TDR information for partners who wish to use an external billing system. TDR Downloads can be found on the left-hand side under the reports tab  It is recommended that you do not ope...

The mailbox bulk change option can be found on the right-hand side of the screen under Features, Mailboxes. Mailbox Settings Select the mailboxes you would like to perform a bulk change on. You can select them one by one by 'Add selected' when high...

Automatic number porting allows numbers to be loaded directly onto a customer’s account. The ported numbers become live straight away, allowing you to use them for outbound CLI presentation. This also enables you to configure number routing within the system....

Number porting can be found under Commerce, and then select the Number Porting tab. To initiate a new number port, select the "New" button located at the bottom right-hand side of the page.   Ensure that you have loaded t...

This section explains what you need to do once number porting is in progress. You will see your numbers and newly ported numbers under the same section of numbers in the portal, which can be found on the left-hand side under features, then numbers.   Y...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called All Queues abandoned calls and the report type is Queu...

This report can be created under Reports, Email Reports on the left-hand side of the menu. Reports will be emailed with the name of your report in the subject box. In this case, below was called All Queues abandoned calls and the report type is Queu...