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Custom presence boards are a great way to maximise the benefits of your MobeX Web client. You can create multiple boards to create different groups of people that you work with. You may want to put your entire sales team together on one board, and on another b...

You can search for names in the current presence board by entering a name in the search box. The list will get shorter as you enter more characters in the name. The search looks at the whole name, not just the beginning part. This example shows the l...

You can move your icons around by using alphabetical sorting. You can choose A to Z or Z to A. If you select Unsorted, it will return to the original layout you set on the custom presence board or the system preset order.

Right-clicking on a picture avatar provides quick access to some action buttons. These can then be clicked on to make a call, start a chat, initiate a video call, or send an email using your default email system. These helpfu...

You can also see a “Snapshot” of your missed calls icon at the top of the page. If there is a number showing in a red circle, this indicates how many missed calls you have. Clicking the handset icon with the arrow above it will...

Clicking the "Call History" tab on the left-hand side will display the call history page. This is the layout of the call history page. Search call history You can serch your call hidtory using the search bar located a...

Clicking the following icon will direct you to the Contacts page. People listed under your Contacts are saved in your Cloud Phonebook. If this icon is missing from the menu bar on the left, please contact your service provider so they ...

You can jump straight into a chat from the main presence screen by right-clicking on the user's avatar. Then press the chat icon, which opens a pop-up chat window. You can also start a chat by clicking the user’s avatar, then selecting t...

On the left, you can see previous chats. You can preview the last message sent/received and the time/date it was sent/received. Click on the Icon or message to open the large chat window. Message Screen Exampl...

If you are on any screen and have unread messages, a number will appear next to the Chat tab to notify you. For example, “1” indicates one unread message. Within the chat view, a dot will appear on the far right of a conversation to show which cha...

Bottom left: You can send emojis by clicking the emoji icon. Emojis can also be received in chats. Bottom left Bottom left: Upload a document or file to send. You can create a conference for you and your chat p...

Go to the groups tab underneath the search bar. Any groups you have created or are part of will appear here. You can create a new chat group by clicking the create group button. A new window will appear on the right-hand side. ...

Conferencing with multiple people is easy in MobeX Web. You can even invite external participants to join. Clicking the Conference tab will open a new browser tab and take you to the Conference settings.   This will open a new webpage ...

Hardware can be purchased to enhance the operation of your MobeX software suite of applications. In a busy, open-plan office, it can be challenging to know if someone is available to talk, on a conference call, or simply listening to music with their headse...

You need to download the MobeX Click2Dial Chrome extension from the Google store to get it up and running. Please click on the link here https://chromewebstore.google.com/detail/mobex-click2dial/biindgchnmnggjbfibclcafabgkaebpa Or go...

The MobeX Click2Dial Chrome extension is installed as an additional service for your Chrome browser. It scans any page you are viewing to identify phone numbers that can be called and modifies the page to enable the click-to-dial function. Here is an ...

Microsoft single sign on or better known as Microsoft SSO can be found under Features, then People. Please Note: If you enable Microsoft SSO, MFA will be disabled for the user account on the portal.  Setting up as the End User As the end user, the...

The Documentation tab is located on the left-hand side of the screen. There are 3 sections containing various useful information about products and services. The User Guide tab contains all guides for the Portal Feature Guide, the Mobex suite of product...

User Guides can be found under documentation on the left-hand side of the portal.   Each of the items above is a clickable link that will take you to the user guide of your choice.   Because this is an online user guide, specifically the portal s...