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Calling Screen (Voice call) Ringing destination  On a call  Call options (Voice call) Bring up the dial pad whilst you are on a call to enter DTMF tones Place the call on hold Resume t...

Input the number to transfer the call to  Blind transfer (Directly transfer the call to the user/number without speaking to them first). Attended transfer (Speak with the user before proceeding with the transfer). Transfer the ca...

You can make a direct video call with another user in 2 ways. If you hover your mouse over the user's presence tab, you can see if they are enabled for a video call and ready for a video call. This user is ready for a video call. You can also see ...

Here is a section of the presence screen at the top left. It will all look different depending on how it has been set up for you as a system preset.

You can customise your presence screens or create new presence boards by selecting this icon in the middle. Select Create New at the bottom of the list to build your custom presence board. Your sc...

You can search for names in the current presence board by entering a name here in the search box. The list will get shorter as you enter more characters in the name. The search looks at the whole name, not just the beginning part. This example show...

You can move your icons around by using alphabetical sorting. You can choose A to Z or Z to A. If you select Unsorted, it will return to the original layout you set on the custom presence board or the system preset order.

To help indicate if someone is available, a dot is placed at the bottom right of the person's icon. It will show green if they are available or red if they are not. If the person has a red dot and their call/chat/video box is g...

By hovering your mouse pointer over an icon for more than one second, you can access useful information. For example, it shows that Luke is currently available, along with his extension number, making it easy for me to dial from another device if n...

By default, incoming call notifications are enabled. You can disable them (stop ringing and notifying) by sliding the incoming calls toggle to the left. If you do this, the application will still receive calls but will not alert you. ...

You can also see a “Snapshot” of your missed calls icon at the top of the page. If there is a number showing in a red circle, this indicates how many missed calls you have. Clicking the handset icon with the arrow above it will...

You can enable ‘Dark Mode’ under settings by clicking on your picture icon. Enable by moving the slider right.

Clicking the call history tab on the left-hand side will bring up the call history page. This is the call history page layout. You can search your call history using the search bar located at the top of the page. ...

If you click the following icon, it will take you to the Contacts page. You can search through the contacts using the search bar at the top of the page. You can also choose how you would like the contacts page organised by sorting. ...

You can jump straight into a chat from the main presence screen by pressing the chat icon when hovering over a user's presence button, which opens a pop-up chat window. The smaller pop-up window appears at the bottom of the presence sc...

On the left, you can see previous chats. You can preview the last message sent/received and the time/date it was sent/received. Click on the Icon or message to open the large chat window. Message Screen Exampl...

If you are on any screen and have messages waiting to be read, the number next to the chat message tab will notify you. It indicates one unread message. When you look at the chat messages, a dot will appear on the far right, indicating which chat ...

Bottom left: You can send and receive emojis by clicking the emoji icon. Bottom left Bottom left: Upload a document or file to send. Or create a conference for you and your chat participants to join Bottom...

Go to the groups tab underneath the search bar. Any groups you have created or are part of will appear here. You can create a new chat group by clicking the create group button. A new window will appear on the right-hand side. ...

Clicking the Conference tab will open a new browser tab and take you to the Conference settings. This web page displays three conference options as shown below. Plus, you will see this box located on the right show...