Feature Codes
Feature Codes can be found under Features - Feature Codes.
Feature Codes work similarly to Numbers.Numbers. You can use Feature Codes to create simple routes to destinations. An example of this may be creating a Feature Code like ‘200’ and pointing this to the sales Hunt Group.Group. If a call is received and needs to be transferred back to the sales Hunt Group,Group, it can now be done by simply calling the Feature Code. Feature Codes can also be used to enable features such as do not disturb on (*78) or DND off (*79). ThereSeveral aredefault severalfeature Default Feature Codes thatcodes are fixed within the system,system; however, some of these can be overridden by entering new feature codes withininto the customer's system setup.
Creating a New Feature Code
Click ‘New’ on the right-hand side and you willto see the following screen.
Feature Code Settings
Feature code
This will be the number you will dial to perform the functionality the feature code is creating.
Description
If you need to have some more information about the feature codecode, you can enter it herehere, but it isn’t necessary.
Owner
If an owner is added herehere, then athe user thatwho owns the feature code can administer itit, as well ascan the system Administrator.
Screen Calls
If this is enabled, it will play the CLI of the number calling you and a message if you set the call screening message below. The receiving destination will need to press 1 to accept the call. ThisFor example, this is useful if the Numbernumber is goinggoes off-network to a mobile for example.device. This would give the receiving party more information about the call before they answer.
Allow callers to enter this feature code in attendant and IVRs
You can choose Yes or No. If set to Yes, then anyone thatwho calls in via an IVR can dial this number to be routed to the feature or destination it goes to. You may allowbe goingallowed to go to a Hunt Group or a Queue,Queue, but it is not recommended that you have this option on for Featurefeature Codescodes like DND or call waiting.
Caller name
This option allows forshows a name to be shown on the handset's screen of the handsetwhen receiving the calls. A good example of this would be to use a Feature Code after someone chooses an option in an IVR.IVR. You could create one that forces the caller name to be accounts and another to forcemove the name to be service. If the call is delivered to the same Hunt Group,Group, the person receiving the callit will know it is an accounts call or a service call.
Caller name modifies the existing namename.
By defaultdefault, this is set to replace the name that may have been there before,before. soFor example, if the Number had a forced caller name set like ‘web sales’ and then it went to a Feature Code, this would replace the name with the two examples above. You can also set it to prepend or appendappend, and it will display both names. Keep in mind the size of a handset screen.
Force hangup after (minutes)
This will hang the call up after XX number of minutes if set. By default, it is set to no limit.
Record groupGroupIfThis option will appear if you have already added a record group to the system, then this option will appear.system. You can select whatthe record group to which you would like to add it.
This option will appear if you have already added the feature code to the Call Rec Bundle. If you would like to add it to.
go to Call Rec Bundles and add the feature code inside the bundle.
Music on hold
If a call is placed on hold that has passed through the Feature Code,Code is placed on hold, depending on the route of the call, the chosen Music on Hold could be played. There is plenty of default music to choose from, plus you can upload your own in the Features Advanced section under Music on Hold.Hold.
PIN
When you dial the Feature CodeCode, you will be asked to enter this PIN. This is ideal if you want only want particular users to have access to the Feature Code.
PIN repeat
This is to confirm the number above matches the PIN and has been entered correctly.
Show in Reception Console
This will allow the QueueFeature Code to be seen in the Reception Console.Console.
Route Calls to
Default Destination
This is the destination of the call when you dial the Feature Code. For example, this could be a Hunt Group or a feature you wish to enable.
Temporary Override
A temporary override can be enabled to change the routing without affecting the default destination above. The default for this setting is the default destination (overridden by caller and time routes)routes). You also have -the default destination (ignore caller and time routes)routes) andand, lastly, a Specific numbernumber, which then opens a new box below for you to enter this number.
Update this Number when Setting the Numbers Routing
If you select yes, and you have a time group active in the below time groups,groups, thenyou it is possible tocan use a Feature Code to switch this time group on and ‘make active’.
Announcement Message
Sound File to Use
If you have already uploaded sound files, you can select the one you wish callers to hear.
or .wav File to Upload
If you don’haven’t haveuploaded any uploaded to the platform, then you can upload a WAV file herehere, too. This will take you to your PC and ask you to find the file you wish to upload. Once located and selected, hit the save button. Create your own audio file herehere. This will take you to the Text to text-to-speech service, where you can record new announcements.
Screening message
Sound File to Use
If you have already uploaded sound filesfiles, you can select the one you wish the person who called to hear.
or .wav File to Upload
If you don’haven’t haveuploaded any uploaded to the platform, then you can upload a WAV file herehere, too. This will take you to your PC and ask you to find the file you wish to upload. Once located and selected, hit the save button.
Caller Routes
A caller router is used to recognize an incoming CLI (Caller Line Identification), and route the call to a different destination or to the default destination. The number can be a fulltotal 10ten or 11 11-digit number, or you can do a partial match of a number. If you wanted to route all incoming numbers from the Birmingham area of 0121 to the Midlands district office, you could by usinguse this partial match. However, you wanted to route elsewhere if there was a particular Birmingham number you wanted to route elsewhere.number. This would take precedence over the partial match entry.
