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SMS can be found under Messages - SMS. SMS stands for Short Message Service. An SMS can be 160 characters long; messages longer than this will be split into multiple messages. The platform can send and receive text messages to some of the system's Geographic...

Faxes can be found under Messages - Faxes. Here you can find all Fax Messages that could be stored in a Mailbox. When you click on the Fax tab, it shows the mailbox list. From here, you can switch to one of the mailboxes to see any fax messages that ma...

Voicemails can be found under Messages - Voicemails. Here, you can find all the voicemail messages that can be stored in a mailbox.   You can select the Mailbox you would like to view. You can th...

To do this, go to Actions > Make a call. Then, complete the fields below and press ‘Call.’ You can link 2 calls together via the portal. This could be useful if someone wanted to link 2 external calls together or asked for a call to be connected to their tele...

To send an electronic document to a fax machine, go to Actions - Send a fax. You must attach a document in either PDF, PS, or TXT format. The system will not accept another document format. Click the ‘Choose file’ button and upload the file y...

Send Message can be found under Actions, Send Message. This allows you to send internal messages to handsets. It works similarly to an SMS message, except it only displays on a compatible internal handset. Please ensure you send it to a compatible handset, as...

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS, which will immediately take you to the screen below. SMS are sent from Numbers that are part of your account. Some numbers can not only send SMS messages but a...

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag and drop calls to different Extensions, Hunt Groups or Queues. You may also want to consider using a MobeX desktop app, as this is much smoother to use with highe...

You can enable Multi-Factor Authentication by navigating to the People tab on the portal. Go to Features > People. Go to the MFA section to get started.

The portal can be viewed in dark and normal mode to enable better viewing in different light conditions. This can be achieved by changing the settings at the top of every part of the portal. Slide the switch to the right to enable dark mode. ...

To log in to the Voicemail system (VM) from any device/ extension, you can dial the default feature code *1 Once dialled *1, the system will answer with one of the following messages. 'Welcome to voicemail; please enter your mailbox number.'  This means y...

Access Voicemail System Dial *1 or press the message waiting  Listen to messages Dial 1 To rewind and fast forward the message * to rewind # to fast forward To repeat the message Dial 5 To Delete Dial 7 To Pe...

Once your service provider has set up your MobeX licences, you will receive an email like this. https://phone.sip2sip.net Click the link, and you will be taken directly to the MobeX login portal. If you don’t receive an email, check your s...

To set your own profile picture (avatar), click on the image in the top right corner of the screen. This is the image that will appear on other users' MobeX screens. Click on 'Change Profile Picture' to update it. You can e...

To personalise and make adjustments to your MobeX Web application, click on your profile picture (avatar).  The quick change settings can be found on this screen.   o stop your MobeX Web app from ringing, switch off Incoming Calls....

The Home page gives a visual indication of your work colleagues. It allows you to see the availability of all other users on the system. On the right-hand side is a dial pad for manually entering numbers to make a call, or an...

Your service provider can set up manual speed dials for you; these will then appear on the home page, as shown below:   Convenient if you frequently dial numbers that you use. This example demonstrates speed dials created for logging in and out of queu...

Calling Screen (Voice call) When you receive an internal call, it will display the person's number and their picture avatar (if they have uploaded one).   This allows you to make an informed decision whether to answer the call. You ...

When receiving an inbound call, you can answer it in two ways:   The first is to press the green Answer key.   The second is to use the shortcut keyboard keys. This can be done by pressing the space bar or by pressing Shift + ...

Video calling is great for one-on-one meetings, for when you're not in the same room or even the same country. To start a video call, follow the methods below. You can currently only call other MobeX users who have video enabled on their device. (Sorry, the ...