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Send Message can be found under Actions, Send Message. This allows you to send internal messages to handsets. It works similarly to an SMS message, except it only displays on a compatible internal handset. Please ensure you send it to a compatible handset, as...

You can send an SMS via the portal just like you can from a mobile phone. Go to Actions—Send SMS, which will immediately take you to the screen below. SMS are sent from Numbers that are part of your account. Some numbers can not only send SMS messages but a...

The Reception Console is a quick and easy way for someone handling large volumes of calls to drag and drop calls to different Extensions, Hunt Groups or Queues. You may also want to consider using a MobeX desktop app, as this is much smoother to use with highe...

You can enable Multi-Factor Authentication by navigating to the People tab on the portal. Go to Features > People. Go to the MFA section to get started.

The portal can be viewed in dark and normal mode to enable better viewing in different light conditions. This can be achieved by changing the settings at the top of every part of the portal. Slide the switch to the right to enable dark mode. ...

To log in to the Voicemail system (VM) from any device/ extension, you can dial the default feature code *1 Once dialled *1, the system will answer with one of the following messages. 'Welcome to voicemail; please enter your mailbox number.'  This means y...

Access Voicemail System Dial *1 or press the message waiting  Listen to messages Dial 1 To rewind and fast forward the message * to rewind # to fast forward To repeat the message Dial 5 To Delete Dial 7 To Pe...

Once your service provider has set up your MobeX licences, you will receive an email like this. https://phone.sip2sip.net Click the link, and you will be taken directly to the MobeX login portal. If you don’t receive an email, check your s...

To set your own profile picture (avatar), click on the image in the top right corner of the screen. This is the image that will appear on other users' MobeX screens.     Click on 'Change Profile Picture' to update it. You...

To personalise and make adjustments to your MobeX Web application, click on your profile picture (avatar).      The quick change settings can be found on this screen.   To stop your MobeX Web app from ringing, switch off Incomi...

The Home page gives a visual indication of your work colleagues. It allows you to see the availability of all other users on the system. On the right-hand side is a dial pad for manually entering numbers to make a call or an answ...

Your service provider can set up manual speed dials for you; these will then appear on the home page, as shown below:   Convenient if you frequently dial numbers that you use. This example demonstrates speed dials created for logging in and out of queu...

Calling Screen (Voice call) When you receive an internal call, it will display the person's number and their picture avatar (if they have uploaded one).   This allows you to make an informed decision whether to answer the call. You ...

When receiving an inbound call, you can answer it in two ways:   The first is to press the green Answer key.   The second is to use the shortcut keyboard keys. This can be done by pressing the space bar or by pressing Shift + ...

Video calling is great for one-on-one meetings, for when you're not in the same room or even the same country. To start a video call, follow the methods below. You can currently only call other MobeX users who have video enabled on their device. (Sorry, the ...

Custom presence boards are a great way to maximise the benefits of your MobeX Web client. You can create multiple boards to create different groups of people that you work with. You may want to put your entire sales team together on one board, and on another b...

You can search for names in the current presence board by entering a name in the search box. The list will get shorter as you enter more characters in the name. The search looks at the whole name, not just the beginning part. This example shows the l...

You can move your icons around by using alphabetical sorting. You can choose A to Z or Z to A. If you select Unsorted, it will return to the original layout you set on the custom presence board or the system preset order.

Right-clicking on a picture avatar provides quick access to some action buttons. These can then be clicked on to make a call, start a chat, initiate a video call, or send an email using your default email system. These helpfu...

You can also see a “Snapshot” of your missed calls icon at the top of the page. If there is a number showing in a red circle, this indicates how many missed calls you have. Clicking the handset icon with the arrow above it will...