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Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to take calls from another ringing telephone extension. They are perfect for an office where people need to answer each other's phones. Our recommendation is to crea...

Queues are a great way to control high volumes of calls around an office where' agents' are available to answer. Using a queue can assist the person calling the company and the company answering the calls. It will help streamline calls by distributing them amo...

Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials between all telephone Extensions. You can activate this on one Extension by going to the telephone extension and choosing the Extension. The option is at the bottom ...

Extensions or Telephone Accounts are a key part of the hosted telephone network. This section allows you to set up new telephone extensions or SIP trunks for those who still wish to use legacy telephone systems. Go to Features - Extensions within a customer...

Extension hot desks are on the left side of the menu under Features - Extension - Hot Desk. This service creates hot desk extensions dedicated to other telephone extensions, allowing users to log in on top of these extensions. These would normally be physical...

Text-to-speech allows the creation of sound files using computer-generated voices to read out your chosen written text. This service has been around for many years, however when a text-to-speech (TTS) service was generated, it sounded very robotic. This made t...

Time and date routes can be found on Features—Times and Dates. This can automate some system changes based on times and dates. The options can be very flexible and set up to suit most if not all, circumstances. As an example, we will use the below as our gu...

The Telephone Preference Service is a list of numbers held by DMA (Data & Marketing Association). This list is the UK’s only official ‘Do Not Call’ register for landline & mobile numbers. It allows people and businesses to opt out of unsolicited live sales and...

This function can be found under Features Advanced - The Blacklist. The Blacklist is designed to hold a large volume of numbers (100,000). Numbers entered must be 10 or 11 digits long and always start with a zero. This works similarly to the classes of se...

Cloud Phonebook can be found under the Feature Advanced tab.  First, you need to activate the Cloud Phonebook here.   Once enabled, you can enter the numbers you wish to store in the cloud phonebook. This service uses a function call...

This can be found under Features Advanced - Disaster Recovery. This is an important feature as it allows customers to route their inbound Numbers to another destination should the telephony software or network fail completely. The upstream carriers will rerou...

Feature prefixes can be found under Features Advanced - Feature Prefixes. This is used to create a dialling code before a number to enable a feature like custom Caller Identification or Set Call Forward. Click ‘new’ at the bottom right to creat...

Import users can be found under advanced features in the left-hand menu. This feature can be used to set up large volumes of users in one go. Create a CSV file with the following fields, or leave them blank if you don’t require the option. "<title>","<first n...

This section will guide you through activating an Extension for MobeX client applications. Currently, there are 5 MobeX application services available. MobeX Mobile MobeX Web Desktop client MobeX UC MobeX Touch MobeX Click2Dial (no licence required) ...

This feature is found under Features Advanced and is used for uploading Music On Hold for the system to play to callers when on hold or waiting in a Queue. Please be aware that you must conform to any legal performing rights society (PRS). You may need a lice...

Found under Features Advanced Pattern Menus, customers can dial through the system using this service. This works similarly to an IVR, but you can set predefined codes like customers' contract numbers, which they would need to enter to get further through the ...

One of the easiest ways to set up many handsets is to use the auto-provision function built within the platform. This isn’t just used for the one-time setup of the handset but also for administering changes throughout the life of the telephone handset. It also...

This feature can be found under Features Advanced - Remote Access. This service would typically be used if a customer wanted to record a call from their mobile phone using the hosted voice network or if they wanted to display the office phone number when out ...