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Once the MobeX service has been activated in the portal you will receive a text message from MobeX (if you haven’t received this, speak to your service provider to send it again) or simply search for ‘MobeX+’ in the relevant app store. Click the link in t...

  This is the default screen you will see. It will already be auto-provisioned to your extension.  To make a call, type in the number you wish to dial then press: You are now ready to receive inbound calls and can...

When you press your avatar (Profile picture) you will be taken to the configuration page.   Incoming calls By switching the incoming call notification to off will STOP calls being received on this device. It is important to be aware that it doesn’...

If you press the following icon it will take you to the below contacts screen. Presence Tab The first tab will show your presence sometimes referred to as BLF (Busy Lamp Fields from the old fixed telephone days). Here you can see whether your colleagues ...

This tab will show your contacts in your local (mobile) phonebook. If you don’t see this, you need to allow it in the permissions. Select the contact or use the search at the top. Once opened, you can press the phone icon to call the user's number. Th...

The cloud tab works in the same way as local contacts. The cloud tab is using contacts from the cloud telephone directory set-up within the telephone system.   Select the contact or use the search at the top. Once opened, you can press the phone icon ...

Pressing the call history tab will take you to the history of your last 50 calls. It displays the caller name or number, the time and date of the call, whether it was an inbound or outbound call and if it was answered, answered elsewhere, missed or ca...

Upon making or receiving a call, this is the screen you will be presented with: Call screen Icons & meanings Loudspeaker Hang up Mute/Unmute Hold Dialpad Transfer ...

By pressing transfer, the call will be placed on hold and you will be presented with the following screen where you can add the number of where the call needs to be transferred to. You can also select a person from the presence screen or even call hi...

The device swap button allows you to transfer the current call you have in progress to another device you have as one of your extensions. This allows you to transfer the call back to your desk handset if you have just walked into the office. ...

To create a conference call dial first party you would like to join to conference . Once in the call press the conference icon    Then dial the second party you wish to join the conference. Once connected and confirmed ...

You must create the customer before activating any of the customer features. This customer will sit below your account, and you can switch to each customer from within your account. Your account is referred to as the top-level account. This makes...

Add Wizard can be found under the features menu on the left-hand side. The Add Person option allows you to create a person (a user). You can also add a telephone extension or mailbox and allocate a phone number to the extension, along with other serv...

Once you have set up the extension and handset, it will be connected to our server, and the new extension number will be shown on the handset. You can direct phone numbers to this telephone extension or one number to multiple extensions. To add a phone number ...

Select the Extension you have just created.  This can be found under Features - Extensions. You can use our provisioning server or program the necessary details into the handset or softphone to provision the hardware you will use. If we provide the handset, o...

Hunt Groups is under Features - Hunt Groups under the left side menu. A Hunt Group is used to call more than just one telephone extension. You can have different levels in the Hunt Group; for example, call the receptionist in level 1, then call all staff in l...

Setting up the customer is one of the most vital parts of keeping your customers safe. As part of providing telephone services for customers, you need to be able to provide Emergency Services telephone access. This is the ability to dial 999 or 112. To enable...

Everything we do, we try to design around you and your clients. Don’t forget if you want to add anything to our growing list of features and requests. Just email ideas@ntalk.co.uk The Roadmap can be found at the very top of the portal under the Home button on...

Alerts can be used for several vital notifications and are one of the best ways to monitor expensive and lengthy calls. Here are a couple of examples of lengthy and costly call alerts. First, go to Features - Alerts and click New. You will see a page like thi...

Add Wizard can be found under the features menu on the left-hand side. The Add Person option allows you to create a person (a user). You can also add a telephone extension or mailbox and allocate a phone number to the extension, along with other services...