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Call recording bundles can be found under Features - Call Recording Bundles. There are several call recording options for you to choose from. 1. Per Extension Only with SFTP & Email This is a call recording free storage bundle with unlimited storage for...

Call Recording can be found under Features - Call Recordings. Call recording is helpful for training and monitoring purposes. Please remember that if you or your customers are making card payments over the phone, you must ensure these calls are not recorded. ...

Under call recording bundles, you can now have the call recording transcribed.   To perform this function, go to a call recording within the call recording group. Find a call recording you want to transcribe and click on the ’Transcribe’  word on the right sid...

Classes of Service can be found under Features - Classes of Service. This feature allows you to bar Extensions from being able to call specific numbers or numbers starting with a particular area code. This helps reduce costs with expensive calls and can stop ...

Conferences can be found under Features - Conferences. Conferencing is integrated into the system and is beneficial if you require many people to join a voice conference. To set this up, go to Conferences and select ‘New’. Choose a conference code or leav...

Feature Codes can be found under Features - Feature Codes. Feature Codes work similarly to Numbers. You can use Feature Codes to create simple routes to destinations. An example may be creating a Feature Code like ‘200’ and pointing this to the sales Hunt Gro...

Standard Feature Codes on our System The following Feature Codes are integrated into our system. Some codes can be overwritten by entering new Feature Codes within the customer's system setup.  Code Usage *1 Listen to Voicemail ...

This setup will include multiple menu options. All options can be found under the Feature menu. Time & Dates sections covered automated routing, such as out-of-hours. However, setting night services manually can be achieved using ‘Set Number Routing’ by a fea...

Whenever you see the ‘Route calls to’ or Destinations in IVRs, please note that there are always several options that you can choose, but not all options are available in all parts of the portal (this is to make it easier to navigate the system). We have limit...

A Hunt Group is used to call more than one telephone extension. There can be different levels in a Hunt Group. For example, call the receptionist on level 1 and all staff on level 2. If no one answers, the call will go to the end destination (default), which c...

IVR Menu stands for Integrated Voice Response Menu. The telephone system sends a message, and the person calling responds by dialling the desired destination. For example: ‘Thanks for calling Jo’s salon. For appointments, press 1; to pay your bill, press 2’.To...

Mailboxes can be found under Features—Messages—All Mailboxes. Here, you can see the available mailboxes and whether they are used. The voicemail system user guide is available here. When you click on one of the mailbox numbers, it will take y...

Setting up public telephone numbers so that anyone worldwide can contact you is a perfect way to stay connected to the outside world. Don’t forget that you can also port numbers from other providers into the platform to keep customers' existing numbers. You ca...

Page groups can be found under Features - Page Groups. To make page extensions and their speakers go off the hook, you need to set up a Page Group. Go to Page Groups and select ‘New’.  Page Group Settings NameGive it an appropriate name like ‘page whole o...

It's now possible to have your voicemail messages attached to an email and sent to you, and you can also now enable VM transcription. When the VM message is received, the call will be transcribed and added to the email sent to the user. It is ...

This section can be found under Features—People. Here, you can add people who can log in to the system. You can change their access control type, such as simple user or administrator. Click New on the right-hand side to add a new user/person. If you use the ...

Pickup groups can be found in the menu under Features - Pickup Groups. Pickup Groups are used to take calls from another ringing telephone extension. They are perfect for an office where people need to answer each other's phones. Our recommendation is to crea...

Queues are a great way to control high volumes of calls around an office where' agents' are available to answer. Using a queue can assist the person calling the company and the company answering the calls. It will help streamline calls by distributing them amo...

Speed Dial can be found on the menu under Features - Speed Dials. This is to share speed dials between all telephone Extensions. You can activate this on one Extension by going to the telephone extension and choosing the Extension. The option is at the bottom ...

Extensions or Telephone Accounts are a key part of the hosted telephone network. This section allows you to set up new telephone extensions or SIP trunks for those who still wish to use legacy telephone systems. Go to Features - Extensions within a customer...