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This feature can be found under Features Advanced - Remote Access. This service would typically be used if a customer wanted to record a call from their mobile phone using the hosted voice network or if they wanted to display the office phone number when out ...

Sounds can be found under Features Advanced - Sounds. Sounds is a great way to upload WAV sound files, so they are easily accessible when creating IVRs, Hunt Groups, Numbers, Mailboxes, or anything else that may require an uploaded greeting or message. It is ...

A web URL notification is a way of pushing a signal to somewhere else, like a webpage or another system, to inform the destination when something has happened. The example above will send text information to the website domain ‘https://crm.yourdomain.co.uk’ al...

Active calls can be found under Reports - Active calls. Active calls give you an overview of calls that are happening live within your customer's setup. From the options below, you can select how you wish to see the Active calls and how frequently they will b...

Analytics can be found under Reports - Analytics. Analytics is a great way of finding detailed reports about calls passed over the telephone network. It helps to show call trends and who handles the most calls, along with several other detailed reports that c...

Audit log can be found under Reports - Audit Log. This log gives information about changes that have been made to the system. Show entries matching Customer Here, you can select the logs from this customer, customers recursive if you are a reseller or in...

Call history is available under Reports—Call History. This report provides detailed information about calls on the system. Show call legs matching. Start dateSelect the date from which you wish to run the report.Start ti...

CDR Download can be found under Reports - CDR Download. CDR (Call Data Records) are the full record of calls made by this customer. This is generally used to export CDRs into a CSV format ready for import into a billing system. CDR ...

Commerce for reports can be found under Reports - Commerce. Depending on the amount of data on the system, it may not be possible to run this report, and it could simply error out. If you can run the report and you are using the billing system for prici...

Call Surcharges can be found on the left-hand side under reports, then Call Surcharges. Call Surcharges are extra charges applied to inbound and outbound calls. These charges have been introduced because the cost of making outbound calls has dropped so low ...

Re-write the CLI to remove surcharge costs on diversion/transfer, plus international CLI display numbers. This section will help you re-write CLIs to avoid any surcharges when an inbound call is diverted outbound to another destination. You can go to Repor...

This section will help you see what customers you have that are missing vital information about their telephone extensions and numbers. You can run a report here. Select all our customers (E999 data). This will produce a similar report. You will see your ...

Invoices can be found under Reports - Invoice. When you enter this screen, you can select the date range, customer, all customers, and invoice status. You will be prompted to download the invoice if you click on the invoice number. Clicking on edit in...

People reports can be found under Reports - People. You can select the type of role you would like to report on or leave as any. This is a good place to see what accounts are locked by selecting locked on the ‘sort by' option. You can click on the user, ...

Queue Agent History can be found under Reports - Queue Agent History. A history report can show information about agents logging in and out of the Queues, which is great for estimating working hours. Show activities Agent You can select a particular agen...

Extensions for reports can be found under Reports - Extensions Registration Status You can select Any, Registered, or Unregistered. The default is ‘any,’ which will show you all the handsets/telephone extensions under this account or multiple accounts if y...

Top Lists can be found under Reports - Top Lists. These reports will give you a grouped idea of call history, which is ideal for finding the most common numbers, popular destinations, etc. There are several options you can choose from in the show o...

A feature code can be a great way to set up a manual ad-hoc divert or have more than 1 option as a divert facility. Using this with a Time & Date route is a great way to enable diverts or a change of call routing by simply pressing a code.  Firstly, let me ex...

Transactions can be found under Reports—Transactions. These are all the one-off and monthly services and charges added to each customer account. Show transactions matching Start dateSelect the date from which you wish to run the report.Start timeSelect the t...

View rate plan can be found under Reports - View Rate Plan. This will allow you to see exactly what you pay for calls and transactions. FeesThis will show you all the costs of the services you may be using. Inbound call costsThis is a list of all the in...