Provisioning (auto-provisioning using templates)
One of the easiest ways to set up many handsets is to use the auto-provision function built within the platform. This isn’t just used for the one-time setup of the handset but also for administering changes throughout the life of the telephone handset.handset. It also plays a major part in offering clients hot desking.desking. Several handsets are supported either as a fully supported product, like the branded hosted handset and the Yealink range of handsets or partly supported, giving basic provisioning for handsets like the Snom range.
If you look after customers underneath your account and you are a reseller, then if you set the default provisioning at your toptop-level level,account, it can and will affect all customers underneath you. This is a great way to set the absolute defaults you want to use for you and your customers. This, ofOf course, this can be changed on a per-customer basis and on a per-telephone basis, too, by going into each customer and changing their default settings,settings or even on each Telephone Account and changing the provisioning settings there.
This function can be found under the ‘Features Advanced’ tab. Then select ‘Provisioning’ if you are on a top-level account.
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You can change any of the settings, and if your handset supports our auto-provisioning, then the above settings will become the default for every customer. |
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If you switch to a customer, you can go to the same provisioning section, but it will only affect this particular customer this time. Also, within this section, you can enable the BLF keys (busy lamp fields) and auto-provision all the button programming on every handset. The branded hosted handsets are particularly easy to program using this method.
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If you selectSelecting the custom settings under BLF settings ‘BLF Provisioning’, it will allow you to add buttons at the bottom of the page. These buttons will auto-populate onto a branded hosted handset and/or MobeX if you are usinguse the MobeX web desktop or MobeX+ mobile app. We recommend not to showshowing the BLF idle LEDLED, and leaveleaving this set to ‘No', asand well as leaveleaving the monitor with your own Extension alsoextension set to ‘No’. The reason for this,This is thatbecause it stops your handset from lighting up justwith tolots informof lights and informs you that the handsets are plugged in and ready to receive calls.calls, which in most circumstances are not required. The lights used on a handset forto showingshow status are generally red and green. Green shows that the handsets are available in the case aboveabove, and red shows that a user is busy. Some people are colourblindcolourblind, and this makesmaking it impossible to see what is going on with the BLF when this mode is in use. By notNot selecting to monitor your own Extension means it will not populate a button on your own handset, freeing up a button to be used for another telephone Extension.Extension.
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You can click and hold your cursor to drag and create the order of therequired layout required.order.
To rearrange the layout, click on the button's number of the button and either drag it up to move it to a higher position or down to move it to a lower position.
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Specific telephone provisioning
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If you wish to make changes tochange a particular handset.handset, Thisyou can bedo doneso under the provisioning section of the telephone line.extension.
Go to features,features Extensions.and Thenextensions. Then, select the telephone lineextension you would like to adjust.
Go to the bottom of the page,page and you willto see other options for this Extension.
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Select the provisioning settingssettings, and when openthen the screen will display the belowexample example:here on the left:
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If you haven’t entered the handset's MAC code of the handset,code, you should do this now, as this will open up some more options depending on the handset type. Again, if you are using a branded hosted handset, it will automatically calculate what handset you are usinguse and match the name.
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From here, you can copy settings from another handset, copy the default settings to get you started, or completely customise this Telephone extension.extension.
Remember, a reboot is generally needed for the settings to take effect. If the handset has already been auto-provisioned, thenyou it is possible tocan send the reboot command.
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There is now a facility to test ifwhether the handsets are connectingconnect and communicatingcommunicate through the customer's firewall. The test could help identify if the firewall is totoo restrictive and blocking some of the ports required to operate a VoIP handset on their network
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