Provisioning (auto-provisioning using templates)

One of the easiest ways to set up many handsets is to use the auto-provision function built within the platform. This isn’t just used for the one-time setup of the handset but also for administering changes throughout the life of the telephone handset. It also plays a major part in offering clients hot desking. Several handsets are supported either as a fully supported product, like the branded hosted handset and the Yealink range of handsets or partly supported, giving basic provisioning for handsets like the Snom range.
If you look after customers underneath your account and are a reseller, then if you set the default provisioning at your top-level account, it can and will affect all customers underneath you. This is a great way to set the absolute defaults you want to use for you and your customers. Of course, this can be changed on a per-customer and per-telephone basis, too, by going into each customer and changing their default settings or even on each Telephone Account and changing the provisioning settings there.

This function can be found under the ‘Features Advanced’ tab. Then select ‘Provisioning’ if you are on a top-level account.

You can change any of the settings, and if your handset supports our auto-provisioning, the above settings will become the default for every customer.

This will allow all handsets to use the LDAP cloud phonebook. Please enable the cloud phonebook under features advanced > cloud phonebook and populate all numbers required here.

~~You can preset the ring tones on the handset for internal ringing between handsets and incoming external calls. This helps identify the type of inbound call to the handset before it is answered.~~

MobeX BLF Enabling MobeX BLF presence will display the below BLF buttons in the layout below. If set to no then the extensions will be listed in numeric order.

Extended buttons This will allow extra buttons to allowed to be added to remove any restrictions by any handset button limitations.

Enable callerid selector This will enable the ability to choose a different caller ID when ring out. If this is set here in global customer provisioning, it can be overided under the extension provisioning.

BLF provisioning Can be changed from disabled to custom settings. Disabled removes the ability to provision BLF buttons at the bottom of the screen. Custom settings allows you to create a BLF button layout for the whole of the customers handsets and MobeX devices.

BLF Idle LED This will show green when a device is plugged in and registered to the network. This will light the handset up like a Christmas tree if there are a lot of BLF keys. My recommendation is to leave it off, and it makes it easier to see and better for anyone who is colourblind.

Monitor your own extension This removes each of the handsets that get provisioned from the default provisioning and moves the next BLF up in the list, helping to make each provisioned handset unique in its programming even from a default setup.

Leaving blank will allow handsets to be provisioned from any IP address, but if you want to add extra security you can lock down the provisioning to particular IP addresses. This helps with anyone trying to request provisioning details from an unknown IP address.

Selecting the custom settings under BLF settings ‘BLF Provisioning’ will allow you to add buttons at the bottom of the page. These buttons will auto-populate onto a branded hosted handset and/or MobeX if you use the MobeX web desktop or MobeX+ mobile app. We recommend not showing the BLF idle LED, leaving this set to ‘No', and leaving the monitor with your own extension set to ‘No’. This is because it stops your handset from lighting up with lots of lights and informs you that the handsets are plugged in and ready to receive calls, which in most circumstances are not required. The lights used on a handset to show status are generally red and green. Green shows that the handsets are available in the case above, and red shows that a user is busy. Some people are colourblind, making it impossible to see what is happening with the BLF when this mode is in use. Not selecting to monitor your Extension means it will not populate a button on your handset, freeing up a button to be used for another telephone Extension.

Drag & Drop Buttons

You can click and hold your cursor to drag and create the required layout order.

To rearrange the layout, click on the button's number and either drag it up to move it to a higher position or down to move it to a lower position.

Specific telephone provisioning

If you wish to change a particular handset, you can do so under the provisioning section of the telephone extension. Go to features and extensions. Then, select the telephone extension you would like to adjust. Go to the bottom of the page to see other options for this Extension.
	Select the provisioning settings, and then the screen will display the example here on the left:
If you haven’t entered the handset's MAC code, you should do this now, as this will open up some more options depending on the handset type. Again, if you are using a branded hosted handset, it will automatically calculate what handset you use and match the name.
	From here, you can copy settings from another handset, copy the default settings to get you started, or completely customise this Telephone extension. Remember, a reboot is generally needed for the settings to take effect. If the handset has already been auto-provisioned, you can send the reboot command.
There is now a facility to test whether the handsets connect and communicate through the customer's firewall. The test could help identify if the firewall is too restrictive and blocking some of the ports required to operate a VoIP handset on their network